Pharmacy Care Coordinator

About the role

Optum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The Pharmacy Care Coordinator is responsible for providing clinical and technical support under the supervision of a registered pharmacist to coordinate ongoing care and treatment plans for Optum patients. Duties involve interaction with customers, members, patients, providers, internal departments and/or external third parties.

Schedule

Monday–Friday, 8:00 am–5:00 pm PST. Remote in PST; flexibility to telecommute from anywhere in the Pacific Time Zone. If you reside in Los Angeles or Orange County, you may be asked to come onsite 1–2 times per year for meetings.

Responsibilities

• Exhibit behavior and communication skills that demonstrate Optum’s commitment to superior customer service, including quality, care and concern for every internal and external customer
• Coordinate patient care as directed by clinicians, company standards, and policies
• Work as a member of the Pharmacy Care Management team by assisting clinical pharmacists to resolve medication-related issues or problems
• Document pertinent patient information in the electronic medical record in a proper, concise, and complete manner
• Assist with data management and recording results for month-end reports
• Assist in Pharmacy Services wellness programs (e.g., transition-of-care medication reconciliation and disease management clinics) by:
  • Retrieving pertinent patient information for new patient referrals or recent hospital/SNF discharge
  • Contacting patients post-hospitalization to perform medication review and information gathering
  • Performing patient “Missed Appointment / No Show” procedures
• Answer incoming phone calls and direct patient messages
• Collaborate with other members of the health care team
• Use, protect, and disclose Optum patients’ protected health information (PHI) only in accordance with HIPAA standards
• Update job knowledge by participating in educational opportunities
• Participate in process improvement initiatives, site staff meetings, and departmental meetings
• Adhere to Universal Precautions and safety policies and procedures
• Perform other duties as assigned

Requirements

• High school diploma or GED
• 1+ years of experience as a Pharmacy Technician or Medical Assistant
• 1+ years of face-to-face or telephonic customer service experience
• 1+ years of experience utilizing medical and pharmacy terminology
• 1+ years of experience with medication therapeutic categories
• 1+ years of experience identifying the generic name for brand-name drugs and vice versa
• Basic proficiency with Windows and Microsoft Office applications (Word, Excel)

Preferred Qualifications

• National Pharmacy Technician Certification (PTCB)
• Active pharmacy technician license in the state of California
• 3+ years of experience as a Pharmacy Technician or Medical Assistant
• 1+ years of experience in a hospital, ambulatory care, or other healthcare setting
• 1+ years of experience with an understanding of indication for medication
• Experience in a managed care setting
• Bilingual in Spanish/English

Pay

The hourly pay for this role ranges from $18.00 to $32.00 per hour based on full-time employment and is subject to applicable minimum wage laws.