Pharmacy Care Coordinator

About the role

We are looking for Pharmacy Care Coordinators to join our fast-paced healthcare team in San Antonio, Texas. This long-term contract focuses on assisting members and providers with prescription support and care coordination activities. The role is well suited for someone with pharmacy or medical experience who can manage multiple tasks efficiently while maintaining accuracy and a detail-oriented approach. You will play an important part in delivering responsive service and supporting daily pharmacy operations.

Responsibilities

• Handle a large volume of incoming and outgoing calls related to prescription refills, medication adherence, provider communication, and member outreach.
• Assist members, providers, and clinical teams by sharing accurate information and resolving questions in a timely and detail-oriented manner.
• Review prescription claim details and related documentation to support follow-up actions and issue resolution.
• Investigate and respond to complex inquiries received by phone and other communication channels, escalating concerns when appropriate.
• Interpret prescriber notes and pharmacy-related information to ensure requests are processed correctly.
• Support Medicare medication-related questions and help coordinate next steps for members and provider offices.
• Navigate multiple computer systems at once while documenting interactions and maintaining organized records.
• Contribute to administrative tasks and participate in quality-focused efforts that improve service delivery.
• Follow attendance, scheduling, compliance, and operational guidelines while working assigned shifts, including rotating Saturdays.

Requirements

• Pharmacy Technician license is required.
• High school diploma or equivalent required.
• At least 1 year of experience in a pharmacy, medical, or healthcare-related setting.
• Minimum 6 months of call center experience in a high-volume environment.
• Working knowledge of pharmacy and/or medical terminology.
• At least 1 year of experience using Microsoft Office applications such as Word, Outlook, Excel, and Teams.
• Ability to manage multi-line phone activity while multitasking across several systems.
• Basic troubleshooting skills for common system or user issues.

Benefits

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.