Pharmacy Care Coordinator

About the role

The Pharmacy Care Technician is a pivotal member of the Optum team. This role involves engaging patients and providers telephonically, documenting medication information, and supporting administrative tasks.

Responsibilities

• Gather pertinent medication information
• Document current medications in software systems
• Document Pharmacist interventions in software systems
• Serve as liaison between care clinicians and pharmacy team
• Work collaboratively with internal and external departments
• Support in administrative tasks for tracking and reporting metrics
• Ability to work in a moderate to fast-paced environment
• Interact with patients, providers and vendors to obtain accurate medication therapy information
• Support in medication adherence outreach efforts
• Ability to communicate well and ask pertinent questions to get needed information
• Knowledge of laws, legal codes, government regulations and requirements of oversight committees such as Joint Commission and CMS that apply to pharmacy
• Capability to effectively utilize pharmacy technology and computer systems to complete pharmacy tasks
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Demonstrate advanced verbal and written communication skills, effectively collaborating with internal teams and external stakeholders to ensure clarity, alignment, and successful project outcomes
• Attention to detail and analytical processes; shows initiative in identifying process improvement opportunities
• Excellent organizational and time management skills
• Assists with data management and recording results for month-end reports
• Updates job knowledge by participating in educational opportunities and reading professional publications
• Perform other duties and projects assigned

Qualifications

• High School Diploma/GED
• Active and unrestricted Pharmacy Technician License in the state of NV
• 3+ years of experience as a Pharmacy Technician
• 1+ years of customer service experience
• 1+ years of experience with medical and pharmacy terminology
• 1+ years of experience with medication therapeutic categories
• 1+ years of experience with identifying generic name for brand name drugs and vice versa
• 1+ years of experience with an understanding of indication for medication
• Basic level of proficiency with Microsoft Office & Windows applications (including Excel)

Preferred Qualifications

• 1+ years of experience in a hospital, ambulatory care or other healthcare setting
• Experience in a managed care setting
• Experienced in effectively conducting patient assessments
• Ability to manage time and proactively manage tasks efficiently
• Ability to work autonomously

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Pay and Schedule

The hourly pay for this role will range from $18 to $32 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Benefits

Learn more about our range of benefits designed to help you live well. Our mission of helping people live healthier lives extends to our team members.

Skills

Knowledge of laws, legal codes, government regulations and requirements of oversight committees such as Joint Commission and CMS that apply to pharmacy

Benefits

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

Benefits

We’re honored to be recognized for our exceptional work culture