Pharmaceutical Customer Engagement Specialist - Phoenix/Denver 1 1

About the role

As an employee of Boehringer Ingelheim, you will actively contribute to the discovery, development, and delivery of our products to our patients and customers. Our global presence provides opportunity for all employees to collaborate internationally, offering visibility and opportunity to directly contribute to the companies' success.

The ILD Customer Engagement Specialist is responsible for implementing Boehringer Ingelheim ILD sales and marketing plans to ensure maximum distribution and market penetration of Boehringer Ingelheim products within company guidelines, policies and directives. The ILD CES will conduct their business with key ILD clinics and appropriate Pulmonologists, Radiologists, Rheumatologists, and Primary Care HCPs. The role prioritizes a digital-first strategy (50%) through the deployment of tools such as Veeva Engage, Engage Connect, Personalized Video VAEs, and Virtual Peer-to-Peer educational programs, with in-office calls up to 50% of the time depending on local market needs and HCP preferences.

The ILD CES manages a geography that may require overnight travel and occasional night and weekend ILD meeting responsibilities to support local and national conferences. The role focuses on supporting early identification of patients living with ILD/IPF through disease state awareness campaigns as well as sales activities, working in collaboration with internal cross-functional partners such as ILD Specialty Consultants, Regional Account Directors, and PACE teams.

Responsibilities

• Maintains and utilizes ILD/IPF product knowledge and highly effective selling skills to influence targeted ILD healthcare professionals (Pulmonologists, Rheumatologists, PCPs, Radiologists) to support the use of BIPI promoted products.
• Supports early intervention and ILD/IPF diagnosis through coordinated disease state awareness campaigns.
• Executes brand strategies and business plans to ensure consistency with company sales and brand strategies.
• Establishes and maintains effective communication and coordination with internal employees.
• Develops customer pre-call plans to meet ILD healthcare professionals and account needs.
• Builds valuable discussions around ILD HCP needs and opportunities.
• Fosters ILD HCP network development and communication.
• Ensures accurate and timely follow-up discussions with ILD HCPs.
• Uses appropriate BIPI sales training techniques (CEM) to support and encourage the exchange of scientific knowledge and dialogue, providing enhanced value and trust to the HCP through patient management and decision-making support.
• Leads the implementation of digital-first campaigns that align with brand/franchise strategy and are in line with compliance guardrails.
• Serves as the primary point of contact in white space areas while achieving key objectives with the support of internal and external stakeholders.
• Employs a digital-first approach aimed at increasing personalized, omnichannel engagements through a blend of virtual (50%) and in-office engagements (50%) to enhance customer experience.
• Demonstrates complete knowledge of BIPI ILD products and the related marketplace, effectively translating product knowledge into sales presentations with a focus on solutions-based customer interactions.
• Identifies key ILD business needs and activities, establishes business plans for established and launch brands to address territory business needs, and actively involves internal support teams in strategy development and execution.
• Analyzes qualitative and quantitative territory information to optimize ILD HCP calls and regional business planning.
• Monitors and effectively reacts to local market conditions for changes that impact the business.
• Develops plans to maximize regional and national peer-to-peer education events.
• Adjusts implementation plans on a regular basis.
• Utilizes sales data and supporting analysis to plan activity, monitors literature use, and maintains account and ILD HCP records.
• Completes all administrative responsibilities in a timely fashion as directed by management while successfully completing all sales training requirements.
• Ensures customer continuity in key markets by supporting vacancy management of ILD Specialty Consultant counterparts through a blend of live and virtual engagements.
• Meets or exceeds call plan expectations and all relevant activity KPIs as directed by sales leadership.

Requirements

• Bachelor’s Degree required.
• Two-plus (2+) years of pharmaceutical/medical sales or marketing experience.
• Virtual selling experience preferred.
• Project management experience preferred.
• Experience in developing and implementing digital engagement campaigns.
• Innovative thinker who thrives in creative roles and enjoys solving problems.
• Strong written and oral communication/presentation skills, particularly in a virtual environment.
• History of successful performance.
• Proficiency in Excel, Word, Outlook, and database applications.
• Ability to travel (may include overnight travel).
• Ability to self-motivate through ambiguity and thrive in a matrixed team environment.
• Strong analytical and problem-solving skills.
• Valid Driver’s License and an acceptable driving record.

Eligibility Requirements: Must be legally authorized to work in the United States without restriction. Must be willing to take a drug test and post-offer physical (if required). Must be 18 years of age or older.

Pay

The base salary range for the ILD Customer Engagement Specialist position is $115,000 to $181,000. The position may be eligible for a role-specific discretionary bonus, relocation, and/or other compensation elements. Actual compensation will be based on job-related factors such as skills, experience, and qualifications, and other factors permitted by law.

Benefits

Boehringer Ingelheim supports employees through several programs to foster a healthy working environment, meaningful work, mobility, networking, and work-life balance. Competitive compensation and benefit programs reflect the company’s high regard for employees. For an overview of benefits, visit Boehringer Ingelheim’s benefits page.

About the Company

Boehringer Ingelheim is a biopharmaceutical company active in both human and animal health. As one of the industry's top investors in research and development, the company focuses on developing innovative therapies that can improve and extend lives in areas of high unmet medical need. Independent since its foundation in 1885, Boehringer takes a long-term perspective, embedding sustainability along the entire value chain. With approximately 54,300 employees serving over 130 markets, Boehringer Ingelheim aims to build a healthier and more sustainable tomorrow. Learn more at www.boehringer-ingelheim.com.