Customer Engagement Specialist - Arizona

Position Summary

The Customer Engagement Specialist (CES) is a front-line, outbound sales role responsible for initiating conversations with new prospects and existing customers to identify qualified sales opportunities. This role is focused exclusively on cold calling, relationship re-engagement, and lead qualification, serving as a critical pipeline engine for the sales organization.

Territory & Travel Requirements

• 40-60% travel across a multi-city/region territory
• Expected 1-2 times per week overnight travel

Key Responsibilities

• Outbound Prospecting & Engagement:
• Conduct high-volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
• Re-engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
• Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing.
• Navigate gatekeepers and engage decision-makers professionally and confidently.
• Lead Qualification & Handoff:
• Qualify leads based on established criteria (practice type, decision-maker access, timing, budget, and intent).
• Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
• Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
• Ensure timely and clean handoff to maximize conversion rates and rep productivity.
• Pipeline Support & Activity Management:
• Maintain consistent outbound activity levels aligned with performance expectations.
• Track follow-up cadence and engagement history to ensure no opportunity is missed.
• Collaborate with sales leadership to refine messaging, targeting, and qualification standards.

Qualifications

• Bachelor’s degree (recommended, but not required), or equivalent professional experience in sales, marketing, or customer engagement.
• 1–3 years of experience in a sales, specifically outside sales (medical device or technology sales preferred).
• Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
• Self-motivated, goal-oriented, and resilient under pressure.
• Excellent organization and time-management skills.
• Experience with Salesforce CRM or similar platforms preferred.
• Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.

Position Impact

The Customer Engagement Specialist is the engine of the sales pipeline — driving new conversations, identifying qualified opportunities, and fueling growth across the region. This role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand.

Compensation And Benefits

• Salary Range: $70k - $80k, with the potential to earn up to $100 - $120k in total compensation (OTE).
• Benefits:
• Competitive market-based salary
• Opportunity to participate in equity/stock incentive programs
• Profit-sharing bonus
• Comprehensive benefits package, including 401(K) with matching