Pharmaceutical Account Manager

ESSENTIAL FUNCTIONS

• Develop and maintain strong relationships with key decision-makers at the facilities, working with facility leadership and floor staff to be the liaison between facility and pharmacy.
• Serve as the main point of contact for assigned accounts, understanding their needs and working with facility and pharmacy to provide quality care to the customer.
• Partner with facility leadership, pharmacy operations, and clinical services to support medication therapy and compliance-related needs.
• Address client inquiries, concerns, and issues promptly and effectively.
• Conduct training and in-service education on pharmacy systems and processes for facility staff during go-live, startup, scheduled visits, and as requested.
• Conduct monthly onsite visits and provide relevant reporting to facilities to support ongoing service improvement.
• Provide timely follow-up to facility leadership regarding issues identified and resolved during visits.
• Submit required visit reports and other relevant documentation into pharmacy systems within established timeframes.
• Ensure compliance with all applicable laws, regulations, and industry standards.
• Collaborate with internal pharmacy teams to ensure seamless coordination of services for clients.
• Perform other duties as assigned.

PHYSICAL DEMANDS

• Sitting or standing for extended periods of time.
• Computer usage including data entry for much of the workday.
• Regular phone communication.
• Handling paperwork and documentation.
• Participating in meetings.
• Frequent local travel throughout the state and occasional overnight stays.