Pet Care Growth Coordinator

About the role

This role combines sales, customer service, community outreach, and pet care operations. The ideal candidate will enjoy connecting with people, loves pets, and wants to help build a growing local business.

Responsibilities

• Respond quickly to new customer leads through phone, text, email, and CRM systems
• Follow up with potential customers and convert leads into recurring clients
• Schedule customer consultations and recommend the best pet care solutions
• Build relationships with homeowners, neighborhoods, HOAs, apartment communities, and local businesses
• Generate new residential and commercial customers through outreach, networking, events, and partnerships
• Track sales activity and help achieve monthly growth goals

Pet Care Responsibilities

• Travel to client homes to provide pet waste removal, dog walking, and pet sitting services
• Walk dogs safely and confidently in neighborhoods and local areas
• Provide in-home pet care, including feeding, water, and companionship
• Clean and deodorize yards using company-provided equipment
• Ensure all gates, doors, and homes are secured before leaving
• Deliver friendly, professional customer service at every visit
• Track and complete services using a mobile app
• Manage your daily route and schedule independently

Customer Experience

• Provide exceptional communication and service to pet parents
• Ensure new customers have a smooth onboarding experience
• Follow up with customers to ensure satisfaction
• Encourage reviews, referrals, and repeat business
• Identify opportunities to add additional services

Community Growth

• Attend local events and represent the Cooper’s Scoopers brand
• Build partnerships with veterinarians, groomers, apartment communities, and pet businesses
• Help increase local brand awareness

Qualifications

• Preferred: Sales, customer service, hospitality, or business development experience
• Strong communication and follow-up skills
• Comfortable talking with customers and making sales calls
• Organized and dependable
• Positive attitude and willingness to learn
• Passion for animals and pet care
• Valid driver’s license and reliable transportation

Employment Requirements

• Must pass a comprehensive background check prior to employment
• Must pass an insurance required random drug test within 30 days of hire date
• Must have a clean driving record and valid driver’s license
• Must be reliable, trustworthy, and comfortable working independently in customers’ homes and around their pets
• Must be willing to follow all company safety, service, and pet care standards