Community Pets Coordinator

Essential Job Functions

• Manage program email inboxes, maintain client data, create and update flyers, and maintain lists of partner organizations and community resources.
• Engage with clients about ACC's mission and services, assist with animals at events, and support transport of supplies.
• Participate in vaccine clinics, spay/neuter events, and food pantries, and track and maintain supplies for Community Pets programming.
• Administer administrative review and flag incoming service requests for the team to prioritize, ensuring urgent needs are escalated promptly.
• Maintain and update an existing list of human food pantries that provide pet resources.
• Maintain and update an existing list of human services and pet support organizations for referrals and partnerships.
• Support the team in researching potential clinic sites in underserved neighborhoods as directed.
• Auxiliary with scheduling client pickups, appointments, and other logistics.
• Communicate effectively and compassionately with a diverse clientele in a non-judgmental and supportive manner by phone, text, and email.
• Explain surrender prevention services to clients in a non-judgmental and supportive fashion.
• Accurately track and maintain supplies for all Community Pets programming.
• Transport various supplies between centers.
• Support other Community Resources staff as needed.

Other Responsibilities

• Perform data entry into ACC databases for various surrender prevention cases.
• Create, update, and manage an array of pet-related informational flyers for use throughout the organization.
• Support the team in researching potential clinic sites in underserved neighborhoods as directed.
• Auxiliary with scheduling client pickups, appointments, and other logistics.
• Communicate effectively and compassionately with a diverse clientele in a non-judgmental and supportive manner by phone, text, and email.
• Explain surrender prevention services to clients in a non-judgmental and supportive fashion.
• Accurately track and maintain supplies for all Community Pets programming.
• Transport various supplies between centers.
• Support other Community Resources staff as needed.

Benefits

• Generous paid-time-off (PTO) package that includes vacation time, birthdays off, personal days and sick pay.
• Open access Cigna medical, dental and vision insurance at a low premium.
• 401K and Pension.
• Life Insurance.
• Loan forgiveness, cancellation, and/or consolidation under the Public Service Loan Forgiveness program (PSLF).

Work Environment

• Busy animal shelter in one of the biggest cities in the world.
• May be asked to help with tasks that involve working outside in all sorts of weather.
• Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public.
• Accommodates hundreds of animals in its facilities at any given time.
• Includes fur, odors and other airborne particles in abundance.
• Offers many low-cost services to pets and people in need.