Community Pets Coordinator

Essential Job Functions

• Manage program email inboxes, maintain client data, create and update flyers, and maintain lists of partner organizations and community resources.
• Engage with clients about ACC's mission and services, assist with animals at events, and support transport of supplies.
• Participate in vaccine clinics, spay/neuter events, and food pantries, and track and maintain supplies for Community Pets programming.
• Administer administrative review and flag incoming service requests for the team to prioritize, ensuring urgent needs are escalated promptly.
• Monitor program email inboxes and reply to client inquiries in a timely and effective manner.
• Input client data into ACC databases following community vaccine clinics and spay/neuter events.
• Perform data entry into ACC databases for various surrender prevention cases.
• Create, update, and manage an array of pet-related informational flyers for use throughout the organization.
• Maintain and update an existing list of human food pantries that provide pet resources.
• Maintain and update an existing list of human services and pet support organizations for referrals and partnerships.
• Support the team in researching potential clinic sites in underserved neighborhoods as directed.
• Aid in scheduling client pickups, appointments, and other logistics.
• Customer Service Outreach: Effectively communicate ACC's mission and the Community Pets Program's services to internal and external parties.
• Assist with handling animals at events, as needed.
• Follow up with clients receiving various services, as needed.
• Transport or arrange transport of food between ACC and clients as needed.
• Communicate effectively and compassionately with a diverse clientele in a non-judgmental and supportive manner by phone, text, and email.
• Explain surrender prevention services to clients in a non-judgmental and supportive fashion.
• Accurately track and maintain supplies for all Community Pets programming.
• Transport various supplies between centers.
• Support other Community Resources staff as needed.

Other Responsibilities

• Fear Free certification within 30 days of hire.

Work Environment

• At ACC it's all hands-on deck. We work together as a team, which means you may be asked to help with tasks that involve working outside in all sorts of weather.
• The workplace can be noisy due to the number of animals housed in the facility.
• Employees should have the ability to remain calm yet professional in stressful situations involving animals and/or members of the public.
• The workplace is filled with fur, odors, and other airborne particles in abundance.
• Accommodations are made for people who cannot afford to go to a private veterinary office but still want to provide a professional and peaceful transition for their beloved pet.