Pest Control - Service Manager

About the role

Service Manager leads Field Managers and Service Technicians responsible for executing daily routes and delivering services to our recurring customer base. This role is accountable for hiring, training, and developing a high-performing service team focused on exceptional customer experience and identifying opportunities that support business growth.

Responsibilities

• Recruit, onboard, train, coach, and develop Service Technicians to support team performance, employee engagement, and operational goals.
• Provide ongoing field coaching, performance feedback, and accountability to ensure team members meet service quality, productivity, safety, and customer experience expectations.
• Monitor operational performance, including route efficiency, service completion, customer retention, inventory utilization, and service quality metrics to identify opportunities and improve execution in partnership with Field Managers, Technicians and Sales.
• Support field operations as needed by running service routes, auditing daily service tickets, assisting with incident reporting, managing expenses within budget, and participating in weekly leadership meetings.
• Make day-to-day operational decisions related to service delivery, scheduling priorities, customer escalations, and resource allocation within established guidelines.
• Promote adherence to company safety standards, policies, and regulatory requirements while ensuring service teams operate in a safe and compliant manner.

Requirements

• 2+ years of pest control experience and previous management experience preferred.
• Must be 21 years of age or older.
• Possess a valid driver’s license and have 3+ consecutive years of driving history as driving a company vehicle is an essential function of this role.
• Earn and maintain state-required training and pest control licensing if applicable (provided).
• High School Diploma or GED.

Physical demands: capable of regularly lifting up to 50 pounds, with occasional heavier lifting; requires clear vision for both close and distant tasks with adjustable focus; must be able to stand for long periods, perform physical tasks, and manage repetitive motions; exposure to pesticides, chemicals, pests, mold, allergens, and structural hazards; safety gear required; moderate noise level in the work environment.

Benefits

• Weekly pay – get paid every Friday!
• Paid sick and vacation time along with 10 company-paid holidays.
• Comprehensive benefits package including medical, dental, and vision options.
• 401(k) with a competitive match.
• Access to the Employee Assistance Program (EAP).
• Discounted pest control services for employees and their friends.

Pay

Base pay for this role is between $55,000 and $65,000, based on job-related knowledge/skills, qualifications, experience, and market location.