Personnel Support Resource Manager

About the role

Workday Experience Preferred. Fluency in English is required.

Responsibilities

• Develop and maintain an agency-wide recruiting and hiring strategy/plan, identifying staffing requirements and job objectives to implement annually in coordination with Compass Connections leadership.
• Ensure the centralized personnel support team under your purview supports efforts in the field through data reporting, auditing, and compliance review.
• Ensure all candidates are timely and accurately dispositioned to ensure compliance.
• Solicit and build relationships with potential recruitment sources and groups.
• Support/track the full recruitment cycle of new staff, acting as the mediator between Compass Connections and potential employees, from reviewing applications through the hiring process.
• Responsible for target recruitment/headhunting based on identified storages and trends to meet Compass Connections staffing demands both in steady state and response operations.
• Ensure marketing efforts serve to achieve immediate and long-term goals, identifying and executing improvements for processes, content, and lead generation.
• Build a pipeline of interested qualified individuals for hard-to-fill roles to meet possible future employment needs.
• Cook with Compass Connections leadership team to build targeted communication and recruitment efforts to pull accurate candidates to meet targets and institution needs.
• Carefully coordinate with personnel support administrative assistants to safely usher candidates through the hiring process in a safe, consistent, and efficient process.
• Communicate with management on hiring vacancies/trends across the organization.
• Actively research opportunities for recruitment in our market (for example Social Work conferences) and present to management for consideration.
• Actively find community partners that meet our needs.
• Work with the Associate Deputy Director – Personnel Support to create training that teaches the personnel support team to properly answer/make calls with accurate information and exceptional customer service.
• Train and support all Personnel Support staff in the field, evaluating and modifying training as changes to the system occur.
• Maintain situational awareness of company events and staffing needs and brainstorm creative ways to fill gaps in conjunction with other department staff.
• Utilize information gathered by the onboarding team to identify gaps and work with the training team to update training as necessary.
• Maintain up to date information on program and role information to set the stage for success.
• Learn and hold a general working knowledge of the assigned electronic human resource system as necessary for timely and successful processing of candidates.

Qualifications

• Exceptional customer service.
• Must complete Compass Connections courses within 30 days of hire and maintain annual training as necessary.
• Understand and adhere to chain of command.
• Flexible schedule with willingness to work nights, weekends, and holidays.
• Valid US driver’s license, clear background check and clean drug screening.
• Exceptional verbal and written communication skills.
• Comfortable speaking in public and in leadership meetings.
• Maintain confidentiality and act with discretion.
• Ability to work independently and as a team.
• Possess impeccable decision-making skills under high stress in fast-paced environments.
• Ability to think clearly and strategically.

Skills

• Exceptional customer service.
• Must complete Compass Connections courses within 30 days of hire and maintain annual training as necessary.
• Understand and adhere to chain of command.
• Flexible schedule with willingness to work nights, weekends, and holidays.
• Valid US driver’s license, clear background check and clean drug screening.
• Exceptional verbal and written communication skills.
• Comfortable speaking in public and in leadership meetings.
• Maintain confidentiality and act with discretion.
• Ability to work independently and as a team.
• Possess impeccable decision-making skills under high stress in fast-paced environments.
• Ability to think clearly and strategically.

Benefits

Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proof.

Pay

Details TBD

Schedule

Details TBD

Company Information

Compass Connections is an Equal Employment Opportunity (“EEO”) Employer. It has been and will continue to be a fundamental policy of Compass Connections, not to discriminate on the basis of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all aspects of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

We are unable to sponsor or take over sponsorship of an employment Visa at this time.