Personal Lines Operations Associate -Temporary Role

Key Responsibilities

• Demonstrate stellar customer service to both internal and external customers
• Collaborate positively and effectively with team, department and business partners such as Underwriting, Product, Billing and Customer Service
• Apprise Team Manager of assigned workload, issues, and escalated situations
• Ability to recognize and escalate problems to Team Manager or to problem resolution expert
• Communicate with various internal departments to complete daily work, as required
• Contact agents to obtain correct or missing information on insurance applications and answer agent questions within limits of authority
• Able to shift priorities as needed
• Demonstrate functional and technical skills required to complete assigned tasks which include processing new business and renewal policies as well as endorsements
• Pursue work independently under general supervision
• Manage assigned work efficiently to ensure timely completion

  Requirements

  • General working knowledge of MS Office
  • Flexible and adaptable when faced with change
  • Strong organizational skills and attention to detail
  • Quick learner, able to navigate multiple systems and products
  • Works well individually as well as a team
  • Sound customer service, communication and collaboration skills
  • Able to work in a fast paced environment with a strong attention to detail

  Benefits

  The Arbella Operations Associate is offered an exceptional onboarding program with training, a mentor and outstanding career growth opportunities.

  Pay

  This is a 6 month Temporary role. Our current reasonable and good faith estimate of the annual salary or hourly wage range for this position is approximately $19.00 an hour - $20.00 an hour based on a variety of factors including, but not limited to, relevant skills and experience.