Temporary Associate, Operations

The Associate, Operations supports the Director, Operations in implementing CEO’s operations strategy across thirty-one offices nationally, working in close partnership with program and central operational teams. This is a hybrid, temporary role based in Detroit, MI for 12 weeks.

About the Organization

The Center for Employment Opportunities (CEO) provides employment services to people recently released from incarceration. Across the United States, 8,000-9,000 people participate in CEO each year, transitioning to employment that supports themselves, their families, and their communities. What began as a demonstration project of the Vera Institute of Justice in the 1970s has grown into the leading reentry employment organization in the country, where over 30,000 formerly incarcerated individuals have secured full-time employment since 1996.

As part of our mission, we strongly encourage individuals who have lived experience of incarceration or involvement in the justice system to apply for this role.

Qualifications

• 2+ years of experience in organizational operations or administrative support
• Understanding of operational standards, policies, best practices, metrics, and processes
• Knowledgeable with technology, including Google Suite, Microsoft Suite, and project management tools
• Ability to travel to other sites as needed
• Commitment to CEO’s mission
• Effective multitasker capable of staying organized and meeting deadlines with accuracy in a fast-paced environment
• Excellent interpersonal, verbal, and written communication skills; ability to collaborate with multiple constituencies and departments
• Proactive in identifying issues and proposing solutions
• Customer service oriented: design and plan with the staff and participants in mind
• Open to balancing and executing on feedback from a variety of collaborators

Responsibilities

Operations, Facilities, and Safety Administration

• Implement organizational operational processes and coordination across CEO’s sites/facilities nationwide, ensuring sites are designed to support program needs
• Partner with local sites and centralized teams to implement operational processes that promote a best-in-class, safe, collaborative, accessible, and inclusive workplace environment where employees and CEO participants can thrive, including:
  • Gathering data, generating reports, and conducting analysis to ensure staff and participant feedback informs site operational processes and management
  • Supporting sites in implementing standardized safety protocols for a safe work environment
  • Supporting sites in implementing facilities processes that prepare sites for natural disasters and other emergencies
  • In collaboration with HR, supporting sites in achieving compliance with HR and safety laws and regulations
  • Supporting projects related to expansion, relocation, renovation, etc. of offices
  • Supporting maintenance programs relating to the condition and appearance of the interior and exterior of all facilities
• Partner with CEO’s compliance team to improve facilities processes and procedures, serving as program liaison to ensure sites follow all facilities-related laws and regulations
• Support processes and systems that enhance collaboration between program sites and support teams, streamlining operations throughout the organization
• Support CEO’s purchasing operations and perform other procurement and inventory management duties as required
• Conduct or support office inspections, safety training, incident investigations, emergency response plan management, and other facilities safety initiatives
• Effectively manage the general CEO inquiries inbox
• Collaborate with Social Enterprise and Central Teams to support program sites with records management needs related to safety and other compliance requirements
• Support participant scheduling processes and time and attendance protocols as needed

Team Support

• Serve as an active and proactive contributor and collaborator of the larger Operations and Program Advancement team, including leading/engaging in team meetings, participating in retreats, and supporting data analyses that drive strategy revamps
• Contribute to efforts to standardize site operations across locations, balancing consistency with local flexibility
• Support special projects on an as-needed basis
• Additional responsibilities as assigned

Pay

The salary range for this position is $55,700.00 - $69,000.00 annually. The final salary offer will reflect the labor market of the city in which the position is based, as well as experience and internal equity.

Benefits

• Comprehensive medical and dental coverage
• Professional development opportunities
• Paid parental leave
• Retirement plan participation
• Sick and vacation leave
• Paid holidays
• Lunch and learns, team outings, holiday gatherings, and other workplace events