Temporary Operations Associate

About the role

The Temporary Operations Associate provides operational, administrative, and front-end customer service support for the Office of Work-Learning-Service. This position serves as a welcoming point of contact for students, supervisors, faculty, staff, and campus partners, helping respond to routine questions, route inquiries, support office processes, and meet the day-to-day needs of the WLS team.

Responsibilities

• Serve as a welcoming point of contact for students, supervisors, faculty, staff, and campus partners who contact or visit the Office of Work-Learning-Service.
• Respond to routine questions related to WLS processes, office procedures, student support needs, and supervisor inquiries, routing more complex matters to the appropriate staff member.
• Aid with front-end office functions, including answering phones, monitoring shared communication channels, greeting visitors, and helping maintain a professional and student-centered office environment.
• Support student and supervisor service needs by helping individuals navigate basic forms, processes, deadlines, and available resources.
• Maintain accurate records, files, spreadsheets, and documentation in support of WLS operations, programs, and office projects.
• Assist with data entry, information tracking, and basic reporting needs to support office planning, communication, and follow-through.
• Provide logistical support for WLS programs, trainings, meetings, events, and outreach efforts, including preparation of materials, room setup, attendance tracking, and follow-up communication.
• Support internal team coordination by helping track tasks, organize shared resources, and assist with project-based needs across the office.
• Perform other related duties as assigned to support the effective operation of the Office of Work-Learning-Service.

Requirements

• High school diploma or equivalent required.
• Relevant coursework, training, or lived experience in art, community engagement, education, or youth mentorship is strongly preferred.
• Experience working in a higher education, nonprofit, community arts, or youth programming setting.
• Demonstrated experience supervising or mentoring student staff, volunteers, or early-career professionals.

Qualifications

• Strong interpersonal and communication skills, particularly in guiding and mentoring first-year college students.
• Excellent organizational and planning skills, with the ability to manage multiple art-based projects and pop-up events.
• Familiarity with experiential learning, inclusive engagement practices, or community arts programming.
• Ability to cultivate a positive, welcoming, and supportive atmosphere for creative exploration and teamwork.
• Competency with common digital tools such as BOX, Canva, Microsoft Office, and social media; ability to help students document and share their work.
• Flexibility, initiative, and responsiveness in adapting to changing event needs and student schedules.
• A service-oriented attitude with enthusiasm for working in collaborative, student-centered settings.