Operations Associate

About the Opportunity

Health is the most important thing in life, and the American healthcare system is completely broken - poor outcomes, high cost, bad patient experience. The company is building a new system from the ground up. The organization's mission is to improve people’s health by making it easy to live a healthy lifestyle.

The company is the country's largest dietitian-led metabolic health clinic. It is an AI-native digital health system matching patients with 10,000+ Registered Dietitians, physicians, medications, lab testing, and AI agents to deliver insurance-covered care across all 50 states. The company has completed millions of appointments, tripled year-over-year, and partnered with health plans covering 200M+ Americans across 250+ health systems. The company has raised significant funding to reverse chronic disease with an AI-native metabolic clinic. This is not a job for everyone. The company holds an extremely high bar because it believes talent density is its biggest competitive advantage. It is looking for people who actively choose hard, ambiguous problems, who run toward unglamorous work, give and receive candid feedback, and bring relentless resilience without the ego.

About the Role

Reporting directly to the Senior Manager of Revenue Operations, the Operations Associate will support a critical department within the operations organization, billing and revenue cycle operations. This includes resolving patient billing tickets, managing claim workflows, and building and optimizing processes as the company scales into new service lines and payer contracts.

This role is critical to the company's core operations - the individual will work cross-functionally with Clinical Ops, Payer Ops, Customer Experience, and Product teams. The work done directly impacts patients (ensuring billing is never a barrier to care), dietitians (enabling a smooth payment experience), and payers.

The role is full-time and fully remote (with the option to work from the NYC office).

Key Responsibilities

• Manage patient-facing and internal billing questions - including, but not limited to, resolving denials, investigating patient responsibility questions, and processing insurance coverage verifications.
• Work claims end-to-end with cross-functional stakeholders to ensure a smooth billing experience for patients and providers.
• Support efforts to streamline existing processes by providing suggestions for automation or new tools, optimizing individual steps, and maintaining consistent, reliable execution.
• Develop and maintain SOPs for operations workflows, flagging process gaps and proactively suggesting improvements to the team.
• Collaborate with cross-functional partners to communicate billing updates, escalate complex cases, and gather information needed to resolve patient or payer issues.
• Partner with Product and Engineering teams to test, evaluate, and optimize AI-powered billing tools and automation - actively contributing feedback that shapes how RCM technology evolves.

What You'll Love About This Role

• You are detail-oriented and organized. You enjoy keeping things on track and meeting deadlines. You’re comfortable managing multiple tasks/wearing many hats and prioritizing effectively.
• You are proactive and eager to learn. You seek opportunities to take ownership of tasks and enjoy problem-solving when challenges arise. You welcome the opportunity to learn new flows or help optimize operations.
• You approach challenges with a problem-solving mindset, adapting to obstacles and finding effective solutions to keep progress on track. Overcoming roadblocks and finding creative solutions energizes you.
• You thrive in a dynamic environment. You’re energized by a rapidly improving (and thus changing) workplace. Changes to processes and workflows don’t stress you out - you see them as opportunities to learn and grow.
• You are passionate about the organization’s mission. You are interested in nutrition and are eager to contribute to solving America’s healthcare crisis.

We'd Love to Hear From You If

• You have 2+ years of experience in an operations role, with bonus points for experience with revenue cycle, medical billing, or healthcare.
• You are a patient-first communicator - professional, empathetic, and able to de-escalate billing concerns while keeping things moving.
• You are highly organized and detail-oriented, with strong follow-through; you take things all the way through the finish line.
• You are energized by technology and automation - you don't just adapt to new tools, you seek them out. You are excited by the idea of using AI to make billing smarter and are comfortable shaping how those tools get built and used.
• A medical coding background (CPC/CCS credentialed) is a plus.