Business Operations Associate, Temporary

About the role

We are seeking a detail-oriented Business Operations Associate to assist our sales and field operations teams with accurate work order processing and fulfillment. The Business Operations Department manages the end-to-end client agreement lifecycle, optimizes daily operations and processes, and builds cross-functional partnerships with the Sales and Field Operations Teams to execute strategic initiatives and deliver a best-in-class customer experience.

Responsibilities

• Manage a high-volume of daily work order requests
• Generate accurate and timely equipment work orders
• Validate, process, and close completed work orders by transferring data from hardcopy files into WASH digital systems
• Cook up status updates and follow-up notifications to ensure all work order activities are closed timely and accurately
• Coordinate equipment inventory corrections and exception/error reporting
• Maintain current and accurate customer account information
• Provide insightful and collaborative support to Sales and Field Operations colleagues
• Pull, interpret, and transform data to report performance results
• Participate in cross-functional initiatives to improve core business processes and drive productivity
• Demonstrate a high-quality customer service approach to internal customer base
• Maintain an energetic, supportive, and professional demeanor in all settings

Requirements

• Bachelor’s degree in Business Administration or other relevant field of study, or equivalent applicable experience
• Minimum of 1-2 years’ experience in a corporate environment
• Intermediate or Advanced level skills with MS Office Suite – Excel, Word, PowerPoint (Visio and/or Project is a plus)
• Experience with MS Dynamics Great Plains or similar ERP system is a plus
• Strong organizational and professional communication skills to manage the timely execution of multiple tasks
• Strong sense of accountability and dedication to delivering outstanding results
• An analytical mindset and familiarity using data to understand, interpret, and communicate results
• Promote a culture of customer service excellence
• Ability to thrive and adapt in a high-transaction, high-performance, evolving company culture

Qualifications

• None specified

Skills

• Solutions-oriented mindset
• Flexible work style to contribute to team responsibilities as well as complete individual tasks
• Professional fortitude to pursue a long-term, operations-focused career path

Benefits

Not specified

Pay

Estimated Salary: $24.00 to $28.00 per hour based on qualifications and experience. Actual compensation will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, and responsibilities.

Schedule

Not specified