Personal Lines CSR

About the role

Seeking two dedicated and professional Personal Lines Customer Service Representatives (CSRs) to join a growing team. This role offers an exciting opportunity to work in a high-growth environment with a focus on delivering exceptional service to our clients. The ideal candidates will have experience in personal lines insurance, a Property & Casualty (P&C) license, and a strong commitment to excellence.

Responsibilities

• Provide A-Z servicing for personal lines insurance accounts, focusing on high-net-worth clients.
• Handle 90% renewal business and 10% new business.
• Utilize HawkSoft software for account management (training provided if necessary).
• Deliver exceptional customer service by addressing client inquiries, processing policy changes, and ensuring timely renewals.
• Collaborate with team members to maintain a respectful and hard-working environment.

Qualifications

• Active Property & Casualty (P&C) license required.
• Minimum of 2 years in personal lines insurance.
• Familiarity with HawkSoft software is a plus; training will be provided for candidates with limited experience.
• Coachable, flexible, and hard-working with a strong commitment to client satisfaction.

Schedule

Onsite preferred, with potential for hybrid work arrangements.

Pay

Salary: $65,000 - $75,000 annually, commensurate with experience.