Personal Lines CSR

Job Description Personal Lines Customer Service Representative (CSR) Job Summary Seeking a dedicated and experienced Personal Lines Customer Service Representative (CSR) to join a team. This role is pivotal in ensuring exceptional service to our clients by managing personal lines accounts, handling policy changes, and supporting account executives. The ideal candidate will bring a strong background in customer service, a Property & Casualty (P&C) license, and a passion for delivering client-focused solutions. Compensation Package Salary Range: $40,000 - $55,000 annually (commensurate with experience)Work Environment: Supportive team culture with corporate-level backing and local agency flexibility Responsibilities Manage a portfolio of standard personal lines accounts, including policies up to $10,000 in premiumAchieve a new business premium production goal of $5,000 and meet retention targetsCollaborate closely with account executives to provide seamless client serviceHandle back-end servicing, policy changes, and client requestsQuote new and renewal business as neededMaintain accurate records and ensure compliance with company and industry standards Qualifications/Requirements Licenses/Certifications: Active Property & Casualty (P&C) license requiredExperience: Minimum of 3 years of insurance agency experience, preferably in personal linesTechnical Skills: Proficiency in Applied EPIC software is preferredSoft Skills: Strong customer service orientation, excellent communication skills, attention to detail, ability to work collaboratively in a team environment, and adaptability to manage multiple tasksWork Arrangement: Onsite or hybrid preferred; remote work considered for exceptional candidates