Personal Lines CSR

About the role

Seeking two dedicated and professional Personal Lines Customer Service Representatives (CSR) to join a growing team. This role is ideal for individuals with a passion for providing exceptional customer service and a strong background in personal lines insurance. As a Personal Lines CSR, you will be responsible for managing standard personal lines accounts, providing A-Z servicing, and ensuring client satisfaction. This is an excellent opportunity to join a high-growth organization that values hard work, respect, and work-life balance.

Responsibilities

• Provide full-service support for personal lines insurance accounts, including policy changes, renewals, and customer inquiries.
• Handle 90% renewal business and 10% new business quoting.
• Maintain accurate and up-to-date client records using HawkSoft software (training provided).
• Deliver exceptional customer service by addressing client needs promptly and professionally.
• Collaborate with team members to ensure seamless service delivery and client satisfaction.

Qualifications

• Active Property & Casualty (P&C) license required.
• Minimum of 2 years of experience in personal lines insurance.
• Familiarity with HawkSoft software is a plus, but training will be provided.
• Strong candidates will be coachable, flexible, and hard-working, with excellent communication and problem-solving skills.
• Preference for on-site work in Lancaster, PA, but hybrid arrangements may be considered.

Pay

Salary range: $65,000 - $75,000 annually.