Personal Lines Client Service Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

About the role

We’re looking for a Personal Lines Account Manager to join our team and help us deliver exceptional service to our clients. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you. The typical working hours are Monday through Friday from 8 am until 4:30 pm.

Responsibilities

• Serve as the go-to person for clients, helping them navigate their insurance needs with confidence.
• Provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs.
• Discuss auto, homeowners, or umbrella policies to ensure clients feel supported every step of the way.
• Maintain accurate client and policy data using Gallagher’s technology to streamline processes and improve service quality.
• Collaborate with your team to secure existing business and drive the sale of additional services.
• Manage multiple priorities with ease.

Requirements

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Active Producer's license (or willingness to obtain one within 90 days of hire).
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.

Qualifications

• 1+ years of prior experience providing client-facing customer service (preferred).
• Currently licensed in P&C (preferred).
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook, and Word.

Benefits

• Medical, dental, and vision plans (starting from day one).
• Life and accident insurance.
• 401(K) and Roth options.
• Tax-advantaged accounts (HSA, FSA).
• Educational expense reimbursement.
• Paid parental leave.
• Digital mental health services (Talkspace).
• Flexible work hours (availability varies by office and job function).
• Training programs.
• Gallagher Thrive program – elevating your health through challenges, workshops, and digital fitness programs for overall wellbeing.
• Charitable matching gift program.

Pay

The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours.