Personal Care Manager

About the role

About Discovery At Home Discovery At Home is part of the Discovery Senior Living family of companies, a recognized industry leader for performance, innovation and lifestyle customization that today, ranks among the 2 largest U.S. senior living operators. Established in 2012 with the creation of a Medicare-certified agency in Southwest Florida, Discovery At Home has grown steadily over the years, expanding its operations by starting and acquiring agencies in Tampa, Florida; Plano, Texas; Houston, Texas; and West Palm Beach, Florida. While DAH primarily serves residents living in communities managed by the Discovery Senior Living family of companies, its services extend beyond these communities. Today, the organization offers a comprehensive range of care, including Part A services, Part B services, and Private Duty services.

Responsibilities

• The Private Duty Manager is responsible for the customer service and management of private duty services and aides.
• Develops and implements community outreach strategies that promote partnerships within the community and industry.
• Establishes mechanisms for measuring quality care and organizational performance and participates in agency performance improvement projects.

Requirements

• Intake client calls, provide client communication and follow up
• Propose services and financial agreements with clients
• Inputs new patient referral and contact information and coordinates assessments
• Recruitment and selection of Aide Team Members
• Evaluates and coaches team members
• Bachelor’s degree
• Minimum of five years of management experience in private duty and or healthcare
• Ability to analyze and interpret financial metrics and key performance indicators
• Strong interpersonal and relationship building skills
• Must have completed a min of 75 hours of training which includes intro to personal care

Benefits

In addition to a rewarding career and competitive salary, Discovery offers a comprehensive benefit package. Full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurances, paid time off and paid holidays. Both full and part-time team members are eligible to participate in our outstanding 401k plan with company match our Employee Assistance Program and accident insurance policies.