Personal Lines Client Service Manager

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

About the role

We’re looking for a Personal Lines Client Service Manager to join our Personal Lines team and help us deliver exceptional service to our clients. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.

Responsibilities

• Serve as the primary point of contact for clients, helping them navigate their insurance needs with confidence.
• Provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs.
• Discuss auto, homeowners, or umbrella policies to ensure clients feel supported.
• Maintain accurate client and policy data using Gallagher’s technology to streamline processes and improve service quality.
• Collaborate with your team to secure existing business and drive the sale of additional services.
• Manage multiple priorities with ease.

Requirements

• Bachelor’s degree or equivalent experience.
• Active Producer’s license or willingness to obtain one within 90 days of hire.
• Stellar active listening skills and ability to provide thorough coverage reviews.
• Effective written and verbal communication skills.
• Proficiency in Microsoft Office tools (Excel, PowerPoint, Outlook, Word).
• Practical experience in client-facing customer service (preferred).

Schedule

Monday through Friday from 8:30 a.m. to 5:00 p.m.

Benefits

• Competitive compensation.
• Comprehensive benefits programs designed to support your well-being.
• Career development opportunities and ongoing learning.
• A collaborative, people-first culture with accessible leadership.
• Opportunity to do meaningful work with global reach and local impact.