Personal Lines Agency Account Sales Operations Support

At NMHIC, we specialize in providing tailored personal lines insurance solutions. We pride ourselves on delivering responsive service, reliable coverage, and a smooth experience for our clients and partners. We are looking for a detailed, driven, and reliable professional to join our team in a role supporting agency sales operations.

Responsibilities

• Agency Account Operations:
  • Process policy endorsements, cancellations, renewals, and client coverage changes.
  • Handle client billing inquiries, premium payments, and carrier communications.
  • Maintain accurate, up-to-date client files and policy records within the Agency Management System (AMS).
  • Address incoming client service calls and emails with prompt, accurate resolution.
• Sales Support & Pipeline Assistance:
  • Gather risk details and assist producers with preparing personal lines quotes.
  • Submit policy applications through carrier portals and assist in following up on underwriting requirements.
  • Prepare pre-bind documentation and support policy issuance.
  • Help track sales leads, pending applications, and renewal retention reports.

Requirements

• Experience: 1-3+ years of experience in an insurance agency, personal lines underwriting support, or account management role (preferred).
• Licensing: Active Property & Casualty (P&C) or Personal Lines Insurance License.
• Technical Skills: Proficiency with agency management software, carrier rating tools, and Microsoft Office Suite (Word, Excel, Outlook).
• Communication: Excellent verbal and written communication skills with strong customer service instincts.
• Organization: High attention to detail, strong time-management habits, and the ability to multitask in a fast-paced environment.

Benefits

• Competitive compensation plan: $52,000 to $60,000 + bonus
• Health, Dental, and Vision Insurance options
• Paid Time Off (PTO) and paid company holidays
• 401(k) retirement plan
• Opportunities for professional growth and insurance license support

Pay

$25.00/hr - $28.85/hr + Bonus

Schedule

• 8-hour shift
• Monday to Friday