Personal Lines Account Manager

Responsibilities

• Work in a team environment with all members of the Personal Insurance department.
• Handle a book of business by building relationships with each account and ensuring efficient and accurate settlement of activities.
• Assist clients with policy changes, renewals, and claims processing.
• Advise clients on the value proposition of comprehensive coverage, focusing on more than just price.
• Conduct coverage and exposure reviews with existing clients to inform and advise on the importance of adequate coverage.
• Call out to new clients within 30-45 days of their new business effective date to make a personal introduction and address any outstanding issues.
• Discuss potential non-renewal issues with management and discuss with carriers for reinstatement or coverage rewriting.
• Quote and issue mid-term rewrites as needed and review renewal increases.
• Contact incumbent carriers for rate relief options and discuss with insureds.
• Contact clients who have cancelled or requested cancellation of their insurance policy to determine reasons and discuss reinstatement options.
• Communicate directly with insurance company underwriters to resolve outstanding or potential issues.
• Document all interactions in the company system for assistance.
• Advise existing clients on preferred premium payment methods and confirm appropriate tasks have been created in the company system.
• Handle routine service matters when necessary, including Carco, insured payments, ID cards, binders, payments, etc.
• Stay informed on important insurance coverage issues and participate in seminars and classes for skills and knowledge development.
• Handle Reg. 34 issues and follow-up with DMV to resolve potential license/suspension issues.
• Communicate with clients throughout the process and meet established metrics/expectations for the position.

Qualifications

• High School Diploma or Equivalent, with a College Degree Preferred.
• At least 1-3 years of Insurance Experience, preferred.
• Strong expertise and knowledge in policy coverage and customer service experience.
• Ability to use menu-driven software in addition to Word and Excel.
• Good organizational skills with the ability to manage multiple tasks efficiently.

Other Job Information

• Hrs: 40 hours a week
• Cmp: Commensurate with experience plus potential for annual merit increase.
• Bns: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts.
• Pf Reqts: The physical demands include standing, walking, sitting, using hands and fingers, handling or feeling, reaching with hands or arms, speaking, and hearing. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities include close vision and the ability to focus.
• Comp: Minimum USD $22.60/Hr., Maximum USD $33.93/Hr.