Personal Injury Case Manager

Responsibilities

• Oversee the case lifecycle from intake confirmation through settlement, trial, or closure
• Manage case milestones, deadlines, and follow-up cadences across the litigation team
• Track medical record retrieval, treatment timelines, demand packages, and negotiation status
• Maintain data integrity in the case management system and CRM
• Oversee lien resolution, including medical liens, Medicare/Medicaid, and third-party claims
• Oversee the firm’s litigation calendar and all critical deadlines across active dockets
• Manage client relationships, ensuring communication is proactive and professional
• Train staff on systems, workflows, and best practices
• Directly supervise staff, manage performance, accountability, and development

Qualifications

• 5+ years of experience in plaintiff-side personal injury, with at least 2 years in a management role
• Experience managing litigation calendars and deadline-driven workflows
• Strong client communication skills
• Proven track record in managing staff and holding teams accountable to production metrics
• Experience with case management and CRM software
• Paralegal certificate, legal operations background, or equivalent experience preferred

Compensation

$85,000 - $85,000/year

About TonaLaw

At TonaLaw, we specialize in personal injury litigation, trials, and no-fault collections, and we are relentless in pursuing justice for clients.

We are guided by our Core Values, which shape everything we do: People First, Kind Candor, and Excellence. These guide how we work with clients and each other. We believe the best results come from the best teams.

At TonaLaw, you’ll find a supportive, growth-oriented environment where collaboration, accountability, and excellence are not just encouraged, they’re expected. If you’re driven, strategic, and compassionate, you’ll thrive here.