Personal Banking - Assistant Banking Center Manager

About Us

It starts with our culture. We believe common sense should be common—where things run smoothly, people do what they say, and banks offer only what you need. Our Bankers see clients as individuals: dads, moms, graduates, business owners. We focus on Relationships, Fairness, and Simplicity.

When you join our company, you help make an impact beyond our walls. We are committed to Equity, Diversity, and Inclusion through banking relationships, investing, grants, and volunteerism. We promote growth, revitalization, and sustainability in the communities we serve. We strive to create a welcoming, empowering workplace where all associates feel valued and can thrive.

This role is ideal for someone building a career in finance. We provide training, coaching, and opportunities for advancement as you demonstrate success.

Responsibilities

• Work with and through others, building and maintaining relationships.
• Train and coach a successful team using strong decision-making skills under Banking Center leadership.
• Communicate effectively, motivating others while being responsive to their needs.
• Handle detailed work quickly, correctly, and efficiently within established guidelines.
• Maintain guidelines, structure, and policies while collaborating with others.
• Meet and provide exceptional service to a diverse audience, including:
• Developing relationships with business partners and clients.
• Introducing clients to new products, services, and digital solutions.
• Demonstrating strong knowledge of mortgage, business, and installment loan options.
• Providing a broad base of financial and credit services.
• Assist other departments as needed, building rapport with clients and associates while treating everyone with respect.

Requirements

• Associate’s Degree or equivalent.
• Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act and NBH’s compliance policies, including passing a background check.
• Valid driver’s license (not a learner’s, restricted, or “to and from work” license) and driving history that meets the Bank’s standards (verified via Motor Vehicle Report).

Desired Skills

• Bachelor’s Degree or higher.
• 3-4 years of cash handling or financial service experience.
• 2+ years of demonstrated successful sales experience.
• 4-5 years of relevant job experience.
• Bilingual language skills.
• Passionate, motivated self-starter.
• Passion for educating clients on banking products and digital technologies.
• Strong work ethic and ability to complete work accurately.
• Logical thinking to analyze situations and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Proficiency with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

• Culture prioritizes people as our greatest asset, with decisions made efficiently, fairly, and locally.
• May require physical tasks such as grasping, pushing, pulling, lifting, bending, raising arms overhead.
• Ability to work overtime as needed (typically no more than 5%).
• Committed to meritocracy and supporting associate growth within their role.

Benefits

• Eligible for a scorecard-based incentive plan, increasing overall compensation based on quarterly performance.
• Comprehensive benefits package including:
• Insurance.
• 401k retirement plan.
• Associate stock purchase program.
• Paid time off.
• Associate banking perks.

The Bank provides reasonable accommodations for qualified applicants and associates to complete the application process or perform essential job functions. We are an equal opportunity employer and prohibit discrimination based on race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category. The Bank is a drug-free workplace.

Selected candidates must complete a criminal history report, global screen, drug screen, employment credit report, and (if applicable) driving record verification prior to employment. Applicants must be legally authorized to work in the United States; verification of employment eligibility will be required at hire.