Personal Banking - Assistant Banking Center Manager

About Us

It starts with our culture. We believe common sense should be common—where things run smoothly, people do what they say, and banks offer only what clients truly need. Our Bankers see beyond numbers; they see people—dads, moms, graduates, business owners—and provide simple, fair solutions. That’s the foundation of Relationships. Fairness. Simplicity®.

When you join our company, you help make an impact beyond our walls. We’re committed to Equity, Diversity, and Inclusion through banking relationships, investing, grants, and volunteerism. We support the growth, revitalization, and sustainability of the communities we serve, believing these efforts build a successful organization and a positive, results-driven culture. We empower all associates to feel welcome and valued at work.

This role is ideal for someone building a career in finance. We provide training, coaching, and opportunities for advancement as you demonstrate success.

Responsibilities

• Work with and through others, building and maintaining relationships.
• Train and coach a successful team using strong decision-making skills under Banking Center leadership guidance.
• Operate as an effective communicator, motivating others while being responsive to their needs.
• Handle detailed work quickly, correctly, and efficiently within established guidelines.
• Maintain guidelines, structure, and policies while collaborating with others.
• Provide exceptional service to a diverse audience, developing relationships with business partners and clients.
• Introduce clients to new products, services, and digital solutions.
• Demonstrate strong knowledge of mortgage, business, and installment loan options, offering a broad range of financial and credit services.
• Assist other departments as needed, building rapport with clients and associates while treating everyone with respect.

Requirements

• Associate’s Degree or equivalent.
• Must become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act and NBH’s compliance policies, including passing a background check.
• Valid driver’s license (not learner’s, restricted, or “to and from work” only) and driving history that meets the Bank’s standards (verified via Motor Vehicle Report).

Desired Skills

• Bachelor’s Degree or higher.
• 3-4 years of cash handling or financial service experience.
• 2+ years of demonstrated successful sales experience.
• 4-5 years of relevant job experience.
• Bilingual language skills.
• Passionate, motivated self-starter with a strong work ethic and ability to work accurately.
• Passion for educating clients on banking products and digital technologies.
• Ability to analyze situations logically and make sound decisions.
• Capacity to handle multiple tasks simultaneously.
• Proficiency with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

• Culture prioritizes people as our greatest asset, emphasizing clarity and simplicity for associates and clients.
• Decisions are made efficiently, fairly, and locally, with success tied to the communities we serve.
• Commitment to identifying and supporting individual needs of applicants and associates.
• Meritocracy-driven, with opportunities for growth within the role.
• May require physical tasks such as grasping, pushing, pulling, lifting, bending, raising arms overhead, and holding objects.
• Occasional overtime (typically no more than 5%).

Incentive and Benefits

• Eligible for a scorecard-based incentive plan, with quarterly earnings based on performance metrics.
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.

The Bank provides reasonable accommodations for qualified applicants and associates to complete the application process or perform essential job functions. Equal opportunity employer without regard to race, color, religion, national origin, ancestry, marital status, veteran status, age, disability, pregnancy, genetic information, citizenship status, sex, sexual orientation, gender identity, or any other legally protected category. Drug-free workplace.

Selected candidates must complete a criminal history report, global screen, drug screen, employment credit report, and (if applicable) driving record verification prior to employment. Must be legally authorized to work in the U.S.; verification required at hire.