Personal Banking - Assistant Banking Center Manager

About Us

It starts with our culture. We believe common sense should be common—people would do what they say, say what they do, and banks would only sell what you need. Our Bankers see clients as individuals—a dad, a mom, a graduate, a business owner—not just numbers. We focus on Relationships, Fairness, and Simplicity.

When you choose our Company, you have an opportunity to make an impact beyond our walls. We are committed to Equity, Diversity, and Inclusion through banking relationships, investing, grants, and volunteerism. We promote the growth, revitalization, and sustainability of the communities we serve and strive to ensure all associates feel welcome and empowered at work.

This position is ideal for someone looking to build a career in finance. We provide training and coaching during onboarding and on the job. As you demonstrate success, there will be opportunities for advancement within our organization.

Responsibilities

• Work with and through others, building and maintaining relationships.
• Train and coach a successful team using strong decision-making skills under Banking Center leadership guidance.
• Operate as an effective communicator, motivating others while being aware of and responsive to their needs.
• Handle detailed work quickly, correctly, and efficiently within established guidelines.
• Maintain guidelines, structure, and policies while working collaboratively.
• Provide exceptional service to a diverse audience, including developing relationships with business partners and clients.
• Introduce clients to new products, services, and digital solutions.
• Demonstrate strong knowledge of mortgage, business, and installment loan options, providing a broad base of financial and credit services.
• Assist other departments as needed, build rapport with clients and associates, and treat others with respect regardless of status or position.

Requirements

• Associate’s Degree or equivalent.
• Become registered and licensed in the Nationwide Mortgage Licensing System and Registry (NMLS) as required by the S.A.F.E. Act and NBH’s compliance policies, including passing a background check.
• Valid driver’s license (not learner’s, restricted, or “to and from work” license) and driving history that meets the Bank’s standards (verified via Motor Vehicle Report).

Desired Skills

• Bachelor’s Degree or higher.
• Bilingual (highly desired).
• 3-4 years of cash handling or financial service experience.
• 2+ years of demonstrated successful sales experience.
• 4-5 years of relevant job experience.
• Passionate and motivated self-starter.
• Passion for educating clients on banking products and digital technologies.
• Strong work ethic and ability to complete work accurately.
• Ability to think logically, analyze situations, and make sound decisions.
• Ability to handle multiple tasks simultaneously.
• Proficiency with multiple computer and software systems.
• Ability to calculate figures such as cash back and percentages.

Work Environment

• Culture prioritizes people as our greatest asset, with decisions made efficiently, fairly, and locally.
• Associates may need to grasp, push, pull, lift, bend, raise, and hold hands and arms overhead for certain tasks.
• Ability to work overtime as necessary (typically no more than 5%).

Incentive and Benefits

• Eligible for a scorecard-based incentive plan, which can significantly increase overall compensation (earned quarterly based on performance).
• Comprehensive benefits package including insurance, 401k, and an associate stock purchase program.
• Paid time off and associate banking perks.