Personal Banker Supervisor, South/West Regions

About the role

The Regional Banking Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and providing tailored recommendations on banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions.

Responsibilities

• Engage in a consultative sales approach to build relationships with customers.
• Utilize the relationship building skills taught through Dollar Bank’s training program to create customer loyalty.
• Educate customers on ways to utilize technology in branch, online or mobile.
• Balance customer service and financial loss with sound decision-making skills.
• Aid in training and development of new employees within the bank.
• Learn how to open and close branches.
• Adhere to all established branch operational processes and procedures.
• Manage multitasking to quickly shift from transaction to transaction.
• Maintain sound, balanced decisions prioritizing risk management, profitability, and customer satisfaction in each transaction.
• Accurately count money and maintain computer literacy to access account information and process transactions.
• Develop a thorough knowledge of Bank products and guidelines by attending required classes.
• Maintain a professional appearance and conduct oneself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.
• Act as a risk manager for their business by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by Dollar Bank’s risk management program.

Requirements

• High school diploma/GED required.
• One year demonstrated track record of achieving sales goals is required with either College (Associate’s) degree OR a minimum of 2 years demonstrated ability to deliver outstanding customer service in financial services or retail industry.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel between multiple assigned branches according to business needs.
• A valid driver’s license and access to a reliable vehicle is required.

Qualifications

• Education and experience requirements as outlined above.

Skills

• Consultative sales skills.
• Customer service skills.
• Decision-making skills.
• Training and development skills.
• Branch operations support.
• Technology education skills.
• Risk management skills.

Benefits

• Milage reimbursement is provided for travel once milage threshold is met.

Pay

• Details about pay are not specified in this posting.

Schedule

• Details about schedule are not specified in this posting.