Floating Personal Banker Supervisor (Regional Banking Supervisor)

About the role

The Regional Banking Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and providing tailored recommendations on banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions.

Responsibilities

• Engage in a consultative sales approach to build relationships with customers.
• Utilize the relationship building skills taught through Dollar Bank’s training program to create customer loyalty.
• Educate customers on ways to utilize technology in branch, online or mobile.
• Balance customer service and financial loss while utilizing sound decision-making skills.
• Aid in the training and development of new employees within the bank.
• Learn how to open and close branches.
• Adhere to all established branch operational processes and procedures.
• Multitask to quickly shift from transaction to transaction.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Count money accurately and maintain professional integrity and ethics.
• Maintain a thorough knowledge of Bank products and guidelines by attending required classes.
• Comply with regulatory laws and company procedures.

Requirements

• High school diploma/GED required.
• One year demonstrated track record of achieving sales goals is required with either College (Associate’s) degree OR a minimum of 2 years demonstrated ability to deliver outstanding customer service in financial services or retail industry.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel between multiple assigned branches according to business needs.
• A valid driver’s license and access to a reliable vehicle is required.

Qualifications

• Candidates being considered will be subject to additional background checks as required by the Office of the Comptroller of the Currency.

Skills

• Consultative sales skills.
• Customer service skills.
• Decision-making skills.
• Training and development skills.
• Branch operations skills.
• Technology education skills.
• Arithmetic skills.
• Computer literacy.
• Product knowledge.

Pay

N/A

Schedule

N/A

Benefits

N/A