Floating Personal Banker Supervisor (Regional Banking Supervisor)

About the role

The Regional Banking Supervisor plays a key role in delivering exceptional customer service and strengthening customer relationships. This position involves engaging in meaningful interactions to understand customer needs and providing tailored recommendations on banking products and services, including checking and savings accounts, credit cards, loans, and digital banking solutions. In addition to a comprehensive retail training program designed to develop consultative sales skills, the Regional Banking Supervisor supports branch operations and ensures service excellence. This role provides an opportunity to lead by example, guiding team members in delivering personalized financial solutions while maintaining a high standard of customer satisfaction. As a member of the Regional Banking Team, you will be responsible for supporting multiple branches within Dollar Bank’s Hampton Roads area.

Responsibilities

• Build relationships with customers by engaging in a consultative sales approach.
• Utilize relationship‑building skills taught through Dollar Bank’s training program to create customer loyalty.
• Educate customers on ways to utilize technology in branch, online, or mobile.
• Make sound decisions while balancing customer service and financial loss.
• Assist in training and development of new employees within the bank.
• Learn how to open and close branches.
• Adhere to all established branch operational processes and procedures.
• Shift quickly between transactions, demonstrating strong multitasking skills.
• Prioritize risk management, profitability, and customer satisfaction in each transaction.
• Count money accurately and perform arithmetic tasks.
• Use computer systems to access account information and process transactions.
• Develop thorough knowledge of bank products and guidelines by attending required classes.
• Maintain a professional appearance and conduct at all times.
• Uphold the highest level of professional integrity and ethics.
• Serve as a risk manager by understanding, reporting, responding to, managing, and monitoring daily risk in accordance with Dollar Bank’s risk management program.
• Comply with regulatory laws and company procedures.

Requirements

• High school diploma or GED required.
• One year demonstrated track record of achieving sales goals, combined with either an Associate’s degree or a minimum of two years of demonstrated ability to deliver outstanding customer service in financial services or the retail industry.
• Leadership, supervision, or mentorship experience required.
• Ability to travel between multiple assigned branches according to business needs.
• Valid driver’s license and access to a reliable vehicle.
• Subject to additional background checks as required by the Office of the Comptroller of the Currency.

Benefits

• Travel reimbursement provided after a specific mileage threshold is met.

Pay

Compensation Range: $22‑$26 per hour.