Personal Banker II - Float

About the role

At First Community Bank, we are committed to making our community, the places where we live and work, a better place each day. With a true focus on “community banking,” employees find that they can make an impact through company-sponsored programs such as paid volunteer time, matching gifts for charitable contributions, and team participation in charitable events. We offer comprehensive benefits including health, vision, and dental insurance, 401(k) plan with employer match, life insurance, and paid vacation days, holidays, and other time off options. With over 60 locations in four states, First Community Bank offers the personal service you would expect from a company that knows your community. We welcome all applicants and look forward to new colleagues joining our community! The Personal Banker II - Float provides customers with accurate information regarding the Bank’s products and services, handles customer inquiries, and resolves customer complaints. Protect the Bank’s image and contribute positively to the achievement of the Bank’s overall goals and objectives.

Responsibilities

• Establish and promote cordial relationships with customers, ensuring prompt attendance to their inquiries and solving their problems to grant them maximum satisfaction.
• Inform and suggest new banking products to customers.
• Provide information to customers on their account such as balance, account status, and check or payment clearing history.
• Ensure that all the Bank’s policies, procedures, and regulatory guidelines are strictly complied with in the process of performing duties.
• Ensure the customers’ confidential information is properly protected and only used for official purposes.
• Improve customers’ banking experience by ensuring that the customers are attended to promptly and all their banking challenges are resolved without delay.
• Conduct effective checking sales presentations that will result in an appropriate account recommendation and asking for the customer’s business.
• Introduce customers to the Tell‑A‑Friend program and eagerly hand out Tell‑A‑Friend coupons with an enthusiastic explanation with each customer transaction.
• Help customers to understand their in‑person as well as digital banking options, allowing them to select the channel that align