Personal Banker I - Huntington Beach

About the role

The Personal Banker I position at Fifth Third Bank is responsible for providing exceptional customer experiences by cultivating, maintaining, and enhancing relationships with existing and prospective customers. This role involves processing teller transactions, working as part of the platform staff, and helping customers understand and address their financial needs.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a designated book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
• Maintain a working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed, reinforcing the value of current and new technology.
• Process teller transactions and adhere to balancing guidelines.

Requirements

• A high school diploma or GED, along with 6 months of customer service experience, or a college degree or equivalent military experience.
• Demonstrated ability to develop comfort level with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Demonstrated ability in making sound decisions.

Qualifications

• SAFE Act registration required at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Skills

• Business acumen.
• Effective communication skills.
• Problem-solving abilities.
• Customer service orientation.

Benefits

At Fifth Third, we offer comprehensive benefits and differentiated compensation offerings to support the individual needs of our employees and their families. The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S., and individual salaries may vary based on factors such as role, relevant skillset, relevant experience, education, and geographic location. Additional benefits include:

• Comprehensive health insurance plans.
• Paid time off and holidays.
• Flexible spending accounts.
• Retirement savings plans.
• Professional development opportunities.
• Employee assistance programs.

You can learn more about these programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.

Pay

Total Base Pay Range: $43,680.00 - $69,900.00 USD Annually

Schedule

Normal office environment. Extending viewing of computer screens.