Personal Banker I (Warren-Evergreen)

About the role

The Personal Banker I position at Fifth Third Bank is responsible for providing exceptional customer experiences by cultivating, maintaining, and enhancing long-lasting relationships with existing and prospective customers. This role involves processing teller transactions and working as part of the platform staff, helping customers understand and address their financial needs through a consultative approach.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in a designated book of business through proactive outreach efforts in person, over the phone, or other channels as appropriate.
• Use a consultative approach with current or prospective customers to uncover and identify their needs while tailoring recommendations, solutions, and advice.
• Maintain a working knowledge of products, services, and processes offered.
• Work collaboratively with internal partners to ensure customer needs are met and all problems are resolved.
• Analyze customer credit data and other related financial information to ensure customers are in the appropriate solutions that align with their needs.
• Provide customer support needed, reinforcing the value of current and new technology.
• Process teller transactions and adhere to balancing guidelines.

Requirements

• A high school diploma or GED, along with 6 months of customer service experience, or a college degree or equivalent military experience.
• Demonstrated ability to develop comfort with both new household acquisitions and deepening customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Demonstrated ability in making sound decisions.

Qualifications

• SAFE Act registration required at the time of employment through the Nationwide Mortgage Licensing System (NMLS).

Skills

• Highly developed interpersonal and communication skills.
• Strong problem-solving and decision-making abilities.
• Proficient in using technology and software tools relevant to the banking industry.

Benefits

At Fifth Third Bank, we offer comprehensive benefits and differentiated compensation offerings to support the individual needs of our employees and their families. These benefits include:

• Comprehensive health insurance plans.
• Paid time off and holidays.
• Flexible spending accounts.
• Retirement savings plans.
• Employee assistance programs.
• Professional development opportunities.

You can learn more about these programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html.