Personal Banker I

About the role

Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 50 locations and over $5 billion in assets. We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee owns a portion of the bank with our ESOP (Employee Stock Ownership Plan), a substantial benefit upon retirement.

Pay

$20.00 USD to $23.19 USD per hour. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Benefits

• Medical, Dental, Vision
• Short-Term Disability, HSA, FSA, 401k
• Life and AD&D Insurances, Long-Term Disability
• Vacation Days, Personal Days, and Paid Holidays

Responsibilities

• Provide an outstanding customer experience by accurately and efficiently handling the account opening process and processing customer transactions, including account maintenance.
• Interview customers requesting to open an account to determine their needs and recommend appropriate bank products and services.
• Collect all required information and documentation to establish a customer relationship and verify for accuracy.
• Prepare all required forms accurately and completely, then review with the customer.
• Assist customers with problem resolution and escalate as necessary; close accounts.
• Answer telephone and respond to inquiries; recognize and elevate potential Regulation E disputes.
• Order checks and process foreign currency requests for customers.
• Complete customer transactions accurately: identify customers, validate and cash checks, accept cash and checks for deposit, process holds, cash withdrawals, and loan payments.
• Perform specialized tasks such as preparing cashier’s checks and personal money orders.
• Record all transactions promptly and accurately in compliance with bank procedures; balance cash drawer at the end of each day.
• Process work accurately through branch capture in a timely manner.
• Promote bank products and services to customers; identify fraudulent transactions and escalate to supervisor.

Requirements

• High school diploma or equivalent.
• Some clerical, administrative, cash handling, sales, or customer service experience.
• Knowledge of customer service principles and relevant computer skills.
• Banking experience preferred.

Skills

• Exceptional customer service skills with a strong commitment to MCB’s vision and role in the communities we serve.
• Ability to complete tasks accurately and efficiently; strong problem-solving skills.
• Team player with a dynamic, “all hands-on deck” approach.
• Outstanding written and verbal communication, interpersonal skills, active listening, and relationship-building capabilities.
• Ability to multitask and perform a variety of job functions in any given day.
• Ability to work effectively with individuals from diverse communities and cultures.
• Positive, resourceful, and flexible.

Training

• Regulatory training based on functional role (as assigned)
• Becoming a Professional Banker (biennial)
• Career Planning & Development (biennial)
• Creating an Outstanding Customer Experience (annual)
• Essential Communication (biennial)
• Engaging Our Customers (annual)
• How to Make Yourself Indispensable (biennial)
• Legal Foundations in Banking (one time)
• Principles of Banking (one time)

Physical Demands

The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing, and performing repetitive motions. Medium exertion: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects. The worker is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, and viewing a computer terminal. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

The noise level in the work environment is usually moderate. Employees who work 7 ½ continuous hours or more must take a 30-minute uninterrupted lunch break no later than 5 hours after beginning their work day.