Person In Charge (PIC)

About the Role

As a primary contact for Safeway customers, the Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. The PIC also acts as a Cashier-Checker and may work in various departments within the store.

Responsibilities

• Provide customer service as defined by the employer, within company policy.
• Handle emergencies, customer complaints, and employee/customer accidents.
• Supervise all store personnel during assigned shifts.
• Maintain familiarity with company policies and procedures.
• Monitor the sales floor for service and product replenishment.
• Replenish stock in displays surrounding the checkout area.
• Assist in maintaining a clean and safe work environment.
• Help cashiers with computer, register, and scanner issues.
• Perform basic office functions to assist customers and personnel.
• Operate electronic scanning cash registers and handle customer payments.
• Bag groceries and assist customers with carry-out when needed.
• Complete close-of-day functions, count out-of-stock products, and count tills when required.

Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Supervisory Responsibilities

Supervises all store employees during the absence of the Store Manager or Assistant Manager.

Work Environment

• 100% inside, with rare outside exposure.
• Seldom exposed to mild detergents or glass cleaner.
• Use of machines/tools: six-wheeled cart, grocery cart, box cutter, pens, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer.

Physical Demands

• Lifting: Constantly lifts 1-10 lbs; frequently lifts 11-20 lbs; seldom lifts 21-35 lbs.
• Carrying: Occasionally carries 1-10 lbs; seldom carries 11-50 lbs.
• Pushing/Pulling: Constantly pushes/pulls 1-10 lbs; occasionally pushes/pulls 11-20 lbs.
• Reaching: Constant knee to shoulder reaching; seldom overhead or at/above shoulder level.
• Standing/Walking: Constant standing; frequent walking.
• Climb/Balance: Seldom; may use step stool for stocking/facing high shelves.
• Trunk Functions: Frequent neck rotation, head bending; occasional bending/stooping, twisting, crouching, squatting; seldom kneeling.
• Upper Extremity: Constant handling/grasping, repetitive motion; frequent fine finger manipulation.
• Vision: Uses peripheral vision, depth perception, near vision for scanner operation, making change, and equipment troubleshooting.
• Hearing/Speech: Converses with customers/employees, answers pages/telephone, uses intercom.