Person In Charge (PIC)

About the Role

As a primary contact for customers, the Person In Charge (PIC) provides friendly, courteous, and helpful service. During the absence of the Store Manager and the First & Second Assistant Managers, the PIC is in charge of the store, with analogous authority to make necessary decisions to operate the store at maximum profit, efficiency, and superior customer service. When in charge of the store (generally at night), the PIC supervises store employees and also acts as a Cashier-Checker. The role may require working in various departments within the store.

Responsibilities

• Provide customer service as defined by the employer within the scope of the position and company policy.
• Handle emergencies, customer complaints, and employee or customer accidents.
• Supervise all store personnel during the absence of the Store Director or Assistant Store Director.
• Maintain a high level of familiarity with company policies and procedures.
• Monitor the sales floor for service and product replenishment.
• Assist in maintaining a clean and safe work environment.
• Help other cashiers with computer, register, and scanner issues.
• Perform basic office functions to assist customers and personnel.
• Operate an electronically scanning cash register to total customers’ bills.
• Receive payment, count back change, and bag groceries.
• Assist customers with carry-out services when a Courtesy Clerk is unavailable.
• Complete close-of-day functions, count out-of-stock products, and count tills as needed.

Qualifications

• Ability to follow company customer service procedures.
• Demonstrated prior customer service skills or related experience.
• Ability to interact with customers and co-workers.
• Ability to understand and follow instructions.
• Knowledge of all positions within the store.
• Ability to work independently.
• Desired: Prior experience as a clerk or manager.

Work Environment

• 100% inside, with rare outside exposure.
• Seldom exposed to mild detergents or glass cleaner.
• Use of machines/tools: six-wheeled cart, grocery cart, box cutter, pens, spray bottle, rags, mops, broom, telephone/intercom, cash register, credit card scanner, computer, pallet jack, bailer.

Physical Demands

• Lifting: Constantly lifts 1-10 lbs, frequently lifts 11-20 lbs, seldom lifts 21-35 lbs.
• Carrying: Occasionally carries 1-10 lbs, seldom carries 11-50 lbs.
• Pushing/Pulling: Constantly pushes/pulls 1-10 lbs, occasionally pushes/pulls 11-20 lbs.
• Reaching: Constant knee to shoulder reaching, seldom overhead or at/above shoulder level.
• Standing/Walking: Constant standing, frequent walking.
• Climb/Balance: Seldom, may use step stool for stocking/facing high shelves.
• Trunk Functions: Frequent neck rotation and head bending, occasional bending/stooping, twisting, crouching, squatting, seldom kneeling.
• Upper Extremity: Constant handling/grasping and repetitive motion, frequent fine finger manipulation.
• Vision: Use of peripheral vision and depth perception, near vision for scanner, change, and equipment troubleshooting.
• Hearing/Speech: Required for customer and employee interaction, intercom/telephone use.

Pay

The pay range is $19.38 to $28.15 per hour, but no less than the local minimum wage. Starting rates vary based on location, experience, qualifications, and applicable collective bargaining agreements.

Benefits

Dependent on length of service, hours worked, and applicable collective bargaining agreements, benefits include:

• Medical, dental, vision, disability, and life insurance.
• Sick pay (accrued based on hours worked).
• PTO/Vacation pay (accrued based on hours worked).
• Paid holidays (9 days annually).
• Bereavement pay.
• Retirement benefits (pension and/or 401k eligibility).