Permits Technician

About the role

This position is responsible for accurately processing and recording building permit applications and payments, with a primary focus on customer service. The role involves assisting the public in person, by telephone, and via email, and serves as a frontline representative for the Planning and Sustainability Division. The position plays a critical role in supporting the tracking of escalations within the Planning app, researching issues, and ensuring solutions are found to move all projects through the permitting pipeline.

Essential Functions

• Performs customer service functions by telephone, email, and in person; provides information and assistance related to division services, activities, procedures, fees, forms, or other issues; assists the public in completing applications and other forms as needed; responds to questions/complaints; researches problems; and initiates problem resolution.
• Processes permit applications for all work requiring inspections or permits and Certificates of Occupancy; reviews applications for accuracy/completeness; verifies proper County business licensure, state licensure, home builders licensure, zoning designations, etc.; accepts construction plans and plan documents associated with permit processing; and enters information into database.
• Issues over-the-counter permits for residential repairs, residential alterations, mechanical, electrical, and plumbing permits; processes applications for the approval of new construction, additions, signs, special administrative permits, Watershed reviews and inspections, Fire Marshal reviews and inspections; verifies state/local licenses when applicable; ensures paperwork is complete and filed; ensures information is entered into database; and submits completed permit to customer.
• Receives moneys in payment of permit fees; calculates permit fees; records transactions, issues receipts, and forwards revenues as appropriate; prepares/updates daily administrative report of base fees; reports daily count of permits issued each day and payments collected; and submits reports to finance department.
• Processes contractor registrations; issues and renews registration for a variety of contractors including electrical and low voltage, plumbing, sprinkler, suppression and HVAC; and verifies state and business licenses.
• Receive, review, and research escalation issues reported to Planning & Sustainability.
• Conduct preliminary research for completeness and compliance with applicable codes, ordinances, and regulations.
• Provide assistance and information to managers, developers, property owners, engineers, and the public regarding permit requirements, submittal procedures, and development standards.
• Coordinate permit review and routing to appropriate internal departments and external agencies.
• Maintain and update escalation/issue tracking systems and databases.

Qualifications

High School diploma or GED required; one year of experience in customer service; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.

Licenses & Certifications

• Must possess and maintain a valid Georgia driver's license.
• Preferred: ICC Permit Technician certification.

Pay

Salary range: $40,609 - $65,381