Permit Tech

About the role

The purpose of this classification is to process various permitting and inspection documentation, to include permits and permit applications, inspection field reports and third-party information.

Responsibilities

• Performs customer service functions by telephone, email and in person; provides information and assistance related to department services, activities, procedures, fees, forms, or other issues; assists the public in completing applications and other forms as needed; responds to questions/complaints; researches problems; initiates problem resolution.
• Processes permit applications for all work requiring inspections or permits and Certificates of Occupancy or Certificates of Completion; reviews applications for accuracy/completeness; verifies proper County business licensure, state licensure, home builder’s licensure, etc.; accepts construction plans and plan documents associated with permit processing; enters information into database.
• Issues over the counter and online permits for residential repairs, residential alterations, mechanical, electrical and plumbing permits. Verifies state/local licenses when applicable; ensures paperwork is complete and filed and ensures information is entered into database.
• Receives money in payment of permit fees; calculates permit fees; records transactions, issues receipts, and forwards revenues as appropriate; prepares/updates daily administrative report of base fees; reports daily count of permits issued each day and payments collected; submits reports internally as requested.
• Invoices fees and relays such information to the customer.
• Communicates information between inspectors, permit holders, contractors, homeowners and utilities.
• Schedule inspections for building inspectors, contractors, homeowners and permit holders. Maintains the allotted inspection booking totals, while reviewing and adjusting the inspection workflow. Communicates via phone or e-mail as a liaison between the permit holder and inspectors.
• Processes and uploads all field reports and third-party engineer documents pertaining to inspections and permits. Submits all special inspection and field reports for review.
• Affords assistance to other employees or departments as needed.

Qualifications

• High school diploma or GED; supplemented by college level course work or vocational training in office administration, and personal computer operations; supplemented by one (1) year previous experience and/or training involving office administration, computerized mapping, database administration, and personal computer operations; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
• Requires possession and maintenance of the International Code Council Permit Technician Certification.

Benefits

• Personal Leave Accrual
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance
• Retirement Plan (401K)