Permitting Technician

About the role

This role involves responsible clerical, technical, and customer service work concerning the review of permit applications for development within Pasco County. Provides a professional and courteous response via telephone, in person, in writing and online.

Responsibilities

• Answers customer questions concerning which construction activities and projects require permitting.
• Assists citizens with inquiries, complaints, investigations, billing questions and account information.
• Provides specific information about procedures, regulations, fees, ordinances, permits, plans, billing, licensing services and codes.
• Determines the types of permits required for construction activities and projects proposed by applicants.
• Accepts and reviews permit applications for completeness and accuracy.
• Verifies property Parcel Identification Numbers and job site street addresses.
• Identifies what reviews must be completed by Pasco County before a permit may be issued and identifies the office responsible for performing the review.
• Determines approvals from other government agencies and makes referrals as necessary.
• Calculates review fees and notifies applicant.
• Prepares procedures for processing permit applications.
• Expedites the processing of permit applications where problems have been identified.
• Processes monetary transactions and balances out all monies collected against accounting screens.
• Establishes and maintains files and records.
• Performs data entry and retrieval using a computer software application.

Knowledge, Skills and Abilities

• Knowledge of general office practices and procedures.
• Ability to use computer systems in researching reference files.
• Knowledge of Pasco County's policies and procedures concerning application review and permit issuance.
• Familiarity with the construction trades and real estate.
• Ability to interpret construction plans, deeds, and site plans.
• Ability to answer questions and review permit applications in a customer service environment.
• Ability to make decisions and work without close supervision.
• Ability to operate a personal computer, calculator and other office equipment.

Minimum Requirements

Education, Training and Experience

• Graduation from high school or possession of an acceptable equivalency diploma.
• One (1) year of experience in an organization providing regulatory services involving permitting, licensing, or inspections, or in permit obtainment services involving regulatory agencies.
• One (1) year of experience in customer service duties involving frequent public contact.

Licenses, Certifications or Registrations

• Must possess a valid Florida driver’s license.
• Notary public or ability to obtain commission as a notary public within nine (9) months from the date of hire is preferred.

Physical Skills/Working Conditions

• Ability to communicate effectively using verbal, written, and visual communication.
• Upon staffing shortages, employee must be prepared to work in one of the other outer offices and provide their own transportation.
• Upon Emergency Operations Center activation, employees must be prepared to work additional hours and job duties.