Permit Technician I

About the role

A Permit Technician I performs a variety of administrative functions, assists Building Safety, Code Enforcement, Floodplain, Grading and Drainage, Planning and Zoning, and Wastewater Division customers and staff, and maintains a general knowledge of the application and permitting requirements for each Division.

Responsibilities

• Provides customer service to the public by responding to requests for information, answering questions on permit requirements and associated fees; explains policies, procedures, codes, standards, and enforcement; provides assistance within the scope of authority and training; assists the public with preparation of applications for accuracy and completeness.
• Reviews incoming plans and permit requests for completeness and compliance to regulations; inspects, reviews, and processes documents according to department and division policies and procedures; accepts or rejects applications; calculates and determines permit and application fees; approves and issues permits.
• Forwards applications and supporting documentation to appropriate staff for review and comment; provides technical information to staff as authorized and alerts staff to potential problems and issues.
• Creates customer parcel and permit files; enters data and documents into computer and manual filing systems; compiles and maintains accurate and detailed records; maintains and updates computer files regarding permits and project submittals.
• Researches and maintains permit and inspection records, plans, and maps; maintains corresponding filing systems and computerized databases; completes public records requests.
• Schedules inspections based on geographic location, time constraints, and workload; compiles information for inspectors.
• Performs a variety of general office duties including assisting customers at the counter, answering telephone calls, corresponding by email and letters, picking up and delivering mail, and distributing mail to staff; may order office supplies.
• Receives and processes monies; may prepare and make bank or treasury deposits; may prepare and distribute reports detailing financial activities.
• Performs other duties as assigned.