Permit Technician I

About the role

Performs entry-level clerical work in the building division of the Sustainable Development department. Responsible for customer service and the processing of permit applications. Work is performed under minimal supervision with some latitude for the use of initiative and independent judgment.

Essential Duties And Responsibilities

• Handles high volume of telephone calls and email correspondence
• Communicates/assists with submittal requirements and completes online searches in city and county portals
• Reviews and accepts building permit submittals for accuracy & completeness
• Schedules inspections
• Inputs and maintains contractor information in Community Plus & Alfresco
• Notifies contractors and homeowners regarding permit status; distributes pickup and hold permits; contacts contractors for outstanding permits
• Completes property lien searches and public records requests
• Copies and scans documents; maintains office equipment
• Affords assistance to plan reviewer/inspectors with permit issues
• Processes level one (1) building permits
• Performs related work as assigned and/or required

Qualifications

• High school diploma or GED
• Minimum of six (6) months of clerical experience and one (1) year of customer service experience
• Knowledge of basic construction jargon
• Microsoft Office products (Word, Outlook, and Excel)
• Excellent customer service skills
• Attention to detail and accuracy
• Ability to multi-task while working with tight deadlines and shifting priorities
• Ability to quickly and independently learn new software programs
• Organize and prioritize work for timely completion, as well as to balance business needs, customer needs, and business risk
• Manage workload accordingly
• Use critical thinking skills to arrive at solutions and suggest improvements to processes
• Clearly communicate and understand information in English, both orally and in writing
• Establish and maintain effective and cooperative working relationships with those contacted in the course of work

Benefit Summary For Civil Service (non-exempt) Personnel

• Holidays: 10 paid full-day holidays and 2 paid half-day (Christmas Eve and New Year's Eve) holidays per year
• Personal Leave: 16 hours/year (prorated the first year of employment based on hire date); does not roll over
• Vacation Leave: Employees earn vacation leave from the date of hire based on the following schedule
• Sick Leave: Employees earn 0.0462 hours of sick leave for each hour of regular paid service. Accumulations in excess of 520 hours are paid out annually at a 50%, 75%, or 100% conversion rate depending on years of service.
• Group Insurance Program: $20,000 Basic Life insurance, $20,000 AD&D, and Long and Short-Term Disability, and contributes towards the total premium for medical insurance. For employees selecting the High Deductible Health Plan (HDHP), employee-only medical insurance coverage is paid 100% by the City’s contribution. Most employees who enroll in the City’s HDHP are eligible to participate in a Health Savings Account (HSA).
• Pension/Retirement Plan: The City participates in the Florida Retirement System (FRS), which offers a choice of either a Pension Plan (defined benefit) or an Investment Plan (defined contribution). The City contributes an amount to the selected plan that is determined by the State Legislature. In addition, employees contribute 3% through a pre-tax payroll deduction.
• Tuition Reimbursement Program: Employees who have completed their one (1) year probationary period are eligible to participate in the Tuition Reimbursement Program. With approval of the course(s) and subject to availability of funds, employees may be eligible for reimbursement of 100% for a grade of A, 75% for a grade of B, and 50% for a grade of C. The maximum tuition reimbursement available to any employee shall be the equivalent of (18) credit hours per fiscal year at either the State of Florida community college level or the State of Florida university level.
• PAY-FOR-PERFORMANCE: Employees are eligible for up to 5% in pay-for-performance compensation, based upon their annual evaluation, provided said compensation is approved and funded in the city’s adopted budget.
• Discount Programs: The City offers a variety of discount programs. The following are some areas for available discounts: Healthy Meals, Health Services, Banking / Financial; Cellular / Data and Computer Services, Entertainment, Retail and Travel.
• Wellness Programs: The City of Coconut Creek offers a wide variety of wellness initiatives and programs. Some of these initiatives and programs are: Weight Watcher’s at Work, Walking Challenges, Wellness Warrior Reimbursement Program, Annual Wellness Fair, several wellness preventive screenings, flu shots, and mammogram wellness screenings. The City is always looking for new ways to improve the overall health and wellness of its employees. Free City Gym membership to all employees.