Performance Management & Quality Improvement Manager - 61081972

Careers at DPH: Work that makes a difference! Embracing Service, Inspiring Innovation, Promoting Teamwork, Pursuing Excellence, and Advancing Equity. Headquarters location negotiable.

About the role

Under the direction of the Director of Strategy and Operational Excellence, the Manager of Performance Management and Quality Improvement will oversee the agency's performance management and improvement program, which will assist program areas with development of performance metrics and promote a culture of operational excellence and quality improvement across the agency.

Responsibilities

• Oversees agency's performance management program by supervising, supporting, and directing PM-QI staff on performance management and quality improvement concepts and projects to develop a culture of results-based accountability.
• Provides guidance and consultation on the development of effective performance measures.
• Oversees the development of the agency's performance management reporting system/dashboard.
• Oversees the promotion, training, and implementation of results-based accountability concepts and application.
• Updates and implements the Performance Management and Quality Improvement Plan.
• Oversees a Quality Improvement Committee that includes representatives from all areas of the agency to coordinate and promote performance management and quality improvement concepts and agency projects.
• Works closely with the Manager of Strategy, Research, and Engagement to align performance measures with agency strategic goals, identify areas where additional efforts are needed based on agency performance and external factors, and coordinate efforts related to strategic planning.
• Works with Accreditation Manager on activities related to maintaining and supporting Public Health Accreditation.
• Performs fundamental supervisory and leadership functions in accordance with agency policies and procedures, best practices, and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards.
• Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives.
• Promotes workforce engagement and a safe, professional, and productive work environment for all employees.
• Other duties as assigned.

Requirements

• A bachelor's degree and relevant experience in administrative services, public administration, or business management.
• Applicants indicating college credit or degree(s) on the application may upload an unofficial copy of the transcript as an attachment to the application. The agency will require an official, certified copy of the transcript or diploma prior to hiring. Institutions of Higher Learning must be recognized by the Council for Higher Education Accreditation.
• Any equivalent combination of education and/or experience that demonstrates the required knowledge, skills, and abilities may be considered in meeting the minimum qualifications, subject to approval by the DPH Chief Human Resources Officer, or their delegate.

Qualifications

• At least two (2) years of experience applying Quality Improvement and Performance Management concepts and methods.
• Demonstrated strong supervisory experience.
• Skill in coordinating and collaborating across bureaus and divisions and skill in mapping business processes.
• Applied knowledge of Results-Based Accountability (RBA) concepts and framework. RBA certification preferred.
• Advanced knowledge of quality improvement frameworks. Lean Six Sigma Green Belt or Black Belt Certification preferred.

Benefits

• 15 days Annual (Vacation) Leave per year
• 15 days Sick Leave per year
• 13 Paid Holidays
• Paid Parental Leave
• Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children
• S.C. Deferred Compensation Program available
• Retirement benefit choices:
  • State Retirement Plan (SCRS)
  • State Optional Retirement Program (State ORP)

Enrollment in one of the listed retirement plans is required for all FTE employees.

Schedule

• Hybrid work: The option to work partially remote or adjusted work hours may be available after 12 months of employment for approved positions.

In accordance with the State's Disaster Plan, which includes hazardous weather, Department of Public Health employees may be required to work in times of an emergency or disaster.