Performance Improvement Specialist

Shriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced-based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for children and their families. With 20+ hospitals, outpatient clinics, ambulatory care centers, and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status.

About the role

The Performance Improvement Specialist supports the PI/Risk Management Department, hospital staff, leadership, and medical staff by identifying and facilitating process improvement and safety opportunities. Facilitates implementation of evidence-based practices by performing data extraction and analysis and PI methodologies. Actively leads and participates in the planning, implementation, and evaluation of quality and safety programs. Facilitates improvement of outcomes relevant to environment and patient safety, patient satisfaction, and clinical quality. Serves as a resource and expert in performance improvement methodologies as needed. Develops education content as well as supports training and mentoring of staff in performance improvement and safety activities. The PI specialist assesses and facilitates systems and/or processes to ensure that care delivered is safe, timely, effective, efficient, equitable, and patient-centered. Promotes and supports hospital safety culture.

Responsibilities

• Collaborate with teams to develop, review, and revise Performance Improvement/Risk Management/Safety processes, protocols, policies, and procedures.
• Serve as an expert and mentor for teams, leaders, and staff on Performance Improvement tools and techniques (e.g., PDCA, brainstorming, flow charts, graphs, etc.), evidence-based practice searches and decision-making, recommendations on improvement strategies, and methods to sustain outcomes.
• Facilitate improvement of outcomes relevant to environment and patient safety, patient satisfaction, and clinical quality.
• Manage Hospital-wide policy program (C360). Oversee and ensure policies, guidelines, and plans are revised accurately and timely.
• Promote organization-wide understanding of the overall quality and safety program and culture by serving as an expert resource and conducting or providing education on performance improvement and safety structures, processes, and activities.
• Develop a culture of safety by instituting safety models, coordinating and leading failure modes effects analysis (FMEAs), root cause analyses (RCAs), and executing structures and processes to support a culture of safety.
• Train and educate new hires and workforce on safety requirements, performance improvement, and patient satisfaction through orientation and appropriate departmental training, in-services, and fairs.
• Assist in review for and development of narratives related to patient safety events.

Requirements

• Bachelor’s degree in business or related field.
• Knowledge of process improvement tools such as PDCA or Lean.
• Knowledge of CMS and Joint Commission Requirements.

Qualifications

• BSN, MSN, or Master’s in business or related field (preferred).
• 3 years of quality management and performance improvement experience (preferred).
• CPHQ certification (preferred).

Pay

Compensation is determined based on years of relevant experience and departmental equity.