Performance Improvement Specialist

Essential Functions

• Creates well-developed oral and written communications.
• Organizes and delivers professional presentations that communicate issues.
• Affords assistance in organizing and coordinating process improvement using Lean and quality improvement tools and methodology.
• Develops rapport with customers, suppliers, leaders, and employees at all levels.
• Coaches, mentors, teaches, and develops staff members in use and application of quality and process improvement tools.
• Affords assistance in facilitating and motivating cross-functional work groups to apply the quality improvement management system.
• Develops an understanding and proficiency in the use of basic quality improvement tools to identify and eliminate waste/variability throughout the organization.
• Co-facilitates projects as assigned within agreed upon timeframe.
• Develops educational quality/process improvement content delivered at the appropriate level for the targeted audience.

Minimum Qualifications

• Education: Bachelor’s degree required.
• Experience: Five (5) years of experience in healthcare or clinical related field.
• Preferred Experience: With process improvement principles.
• Licensure or Certification: Lean Six Sigma Black Belt required within three (3) months of hire. Evidence Based Practice Certification Required.
• Knowledge, Skills And Abilities: Knowledge with project facilitation from start to finish. Knowledge of root causes creating process problems. Skill in verbal/written communication and report development in order to negotiate and persuade as needed. Skill in public speaking and presenting information to leadership, boards and committees. Skill in developing and maintaining working relationships with outside agencies, executive management, employees and the general public. Skill in applying and teaching exceptional customer service. Ability to read, analyze, and interpret; ability to write reports and business correspondence. Ability to speak effectively before groups of employees or customers. Ability to respond to inquiries or complaints from employees, patients and/or their representatives, and the general public. Ability to identify positive or negative variances from expected outcomes. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete and abstract variables in situations where only limited standardization exists.