Performance Improvement Coordinator II

About the role

Expertly facilitates performance improvement efforts and coaches others in the development of performance improvement capabilities with emphasis on process redesign and measurement; provides direction to the department and business unit leadership in the planning of a systematic, organization-wide approach to continuous quality improvement.

Responsibilities

• Serves as a team leader, preceptor, mentor and coach to quality management staff, as well as a system expert for performance improvement training and new initiatives;
• Assists leadership with review of performance improvement coordinator work product and makes recommendations for staff performance appraisal;
• Maintains competence in applicable licensure, certification, accreditation and other regulatory body requirements;
• Captures department and facility Performance Improvement Committee meetings, analyzes trends of performance metrics/business unit level dashboards, identifies opportunities for improvement, develops and maintains management action plans, measures success of these action plans and creates the records and follow-up metrics for each meeting and activity;
• Reassesses approach to maximize success;
• Provides consultation to teammates and leadership in areas of quality, compliance, accreditation and safety;
• Facilitates assessments, develops, implements and evaluates corrective action plans based on past surveys and preparatory tracer activities;
• Develops strategies for improvement that include considerations for leading practice research and shares implementation results across the System;
• Utilizes facilitation skills, data analysis and statistical process control to effect improvement in quality and clinical outcome;
• Assists leadership and PI Coordinators in defining key performance indicators and developing measurement tools to evaluate quality improvements;
• Develops and implements strategies for improvement that include considerations for leading practice research and shares implementation results across the System;
• Provides education and training on accreditation compliance and accreditation matters.

Requirements

• Demonstrates knowledge of the principles of growth and development and possesses the ability to respond to age specific issues and data reflective of the patient's status.

Qualifications

• Bachelor's Degree required; Master's Degree preferred.
• RN or other clinical licensure preferred; certification in health care quality, patient safety or related accreditation entity preferred, required within 1 year of employment.
• 5 to 7 years experience in healthcare or directly related field and 2 to 4 years leadership experience preferred.
• Knowledge of Lean Concepts preferred.
• Intermediate to advanced computer skills with demonstration of skill and competence in use of all Microsoft Office applications preferred.
• Previous experience or knowledge of TJC preferred.

Skills

• Facilitation skills;
• Data analysis;
• Statistical process control;
• Lean concepts;
• Microsoft Office applications;
• TJC experience.

Benefits

• Paid Time Off programs;
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability;
• Flexible Spending Accounts for eligible health care and dependent care expenses;
• Family benefits such as adoption assistance and paid parental leave;
• Defined contribution retirement plans with employer match and other financial wellness programs;
• Education Assistance Program.

Pay

$35.50 - $53.25 per hour based on qualifications, skills, relevant experience, and/or training.

Schedule

Regular business hours with occasional non-traditional hours.