Performance Improvement Coordinator

About the role

The Performance Improvement Coordinator facilitates interdisciplinary, collaborative performance improvement activities throughout the organization. They assist clinical and non-clinical process owners to drive performance improvement for selected priorities, provide analytical support for improvement activities, determine compliance with quality indicators and regulatory agency requirements, and support peer review activities.

Responsibilities

• Provide consultation, facilitation, and data support to performance improvement teams to drive improvement with quality priorities and metrics.
• Lead and facilitate performance improvement teams with process owners.
• Provide guidance and support to team members, leaders, and providers with performance improvement activity, aligned with the organization’s methodology and tools.
• Provide support to teams including literature searches, data collection, statistical data analysis and display, and benchmarking.
• Assist in the development, implementation, communication, and evaluation of action plans to achieve cost-effective, high-quality care.
• Develop and provide interpretive performance improvement reports to highlight variations in clinical and non-clinical processes and outcomes for committees and leadership.
• Design and implement clinical studies to identify variation in medical management in order to improve patient care and outcomes.
• Participate in ongoing monitoring and improvement activities to promote regulatory compliance and ISO 9001.
• Support physician and advance practice clinician peer review efforts and ongoing professional practice evaluations.
• Participate in educational offerings to remain current with practice.

Requirements

• Bachelor’s degree in Quality or related field.
• Typically requires 5 years of experience in health care, clinical quality improvement.

Skills

• Knowledge of medical terminology, clinical concepts, and disease management.
• Ability to analyze complex data and communicate sensitive information.
• Proficient use of Microsoft Office suite.
• Ability to create reports, graphs, and other visual presentation materials, and effectively maintain statistical data.
• Knowledge of evidence-based, best practice resources to promote efficiency and effective outcomes.
• Knowledge of improvement methodology, principles, project management, and team facilitation.
• Knowledge of healthcare rules, regulations, and standards.
• Ability to problem solve, lead multi-disciplinary teams, use conflict management, and team-building skills.
• Detail-oriented and able to prioritize and organize data and complex projects.
• Excellent interpersonal, written, and verbal communication skills.

Physical Requirements and Working Conditions

• Ability to sit for extended periods of time.
• Exposed to normal office environment.
• Operates all equipment necessary to perform the duties of the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.