Performance Improvement Center Concierge

Location: Grasslands Performance Improvement Center, Gallatin, Tennessee

About the Role

As the Performance Improvement Center Concierge, you will be responsible for creating an exceptional experience for every member who visits the PIC. You'll serve as the welcoming face of the facility by assisting members with retail purchases, food and beverage offerings, reservations, technology, and program information while helping ensure the PIC operates smoothly each day.

Responsibilities

• Greet and assist members while providing exceptional hospitality experience
• Handle retail sales and point of sale transactions
• Promote golf instruction, racquet programming, clinics, and retail offerings
• Manage reservations for the facility
• Assist members with Trackman and simulator technology
• Maintain a clean, organized, welcoming facility
• Ensure retail displays remain attractive and fully stocked
• Stock and manage grab-and-go food and beverage inventory
• Provide light administrative support for Director of Racquet Sports, Director of Player Development and TNG Cares
• Assist with golf, tennis and pickleball programming and special events

Requirements

• Service-oriented with a genuine passion for hospitality
• Friendly, energetic personality that enjoys building relationships
• Strong communication and organization skills
• Ability to learn new technology (Trackman, reservation systems, POS)
• Reliable, detail-oriented, and able to multitask across retail, service, and administrative duties
• Prior retail, hospitality, or customer service experience preferred
• Must hold or be able to obtain a TABC Servers Permit
• Interest in golf, tennis or pickleball is preferred
• Available to work days, evenings, weekends and holidays

Pay

$15–$17/hour

Schedule

Full and part-time positions available

Benefits

• Grasslands Club will pay for your Tennessee ABC Server Permit