Performance Health Coach & Patient Experience Coordinator

About the role

This is a dual role in which the individual will act as both the onsite Performance Health Coach (PHC) and Patient Experience Coordinator (PEC).

Acting as the initial point of contact for our clients (patients), your primary role is to ensure our patients have an exceptional 5-star experience.

Responsibilities

• Prepare summary sheet of lifestyle recommendations based on health & lifestyle questionnaire and labs, addressing any key concerns
• Educate members on the importance of nutraceuticals and recommend supplementation based on their personal goals, health history, and lab results
• Assess current eating habits and educate members on proper nutrition based on Cenegenics recommendations and protocols
• Conduct fitness assessments to include body composition, cardiovascular endurance, muscular strength and endurance, flexibility, balance/posture and core strength
• Educate members on the importance of weight training, cardiovascular activities, flexibility and balance. Design/refine their current program to coincide with medical management program while maintaining regular follow-up communication
• Maintain patient information in compliance with HIPAA regulations and state and federal statutes regarding the retention and storage of Protected Health Information (PHI)
• Complete program close/conversion process and any changes as needed per the center physician
• Receive and process all orders from patients. i.e., Prescription and/or over the counter (OTCs)/(Nutraceuticals)
• Maintains calendar appointments in accordance with the center team
• Office maintenance and coordination to include: arranging office repairs and compliance with vendors, managing pick-ups/ deliveries, ordering and refilling office supplies (i.e. patient snacks, restroom supplies, etc.) and ensuring the office is presentable to all patients at all times
• Track consultations and take appropriate action when there is no response
• Performs admin tasks such as scanning, filing, data entry, and answering phones
• Schedule lab reviews and patient follow-ups virtually and/or in-person
• Edits patients by providing medication and diet information and instructions; answers questions in conjunction with physician
• Completes records by recording patient examination, treatment, and test results
• Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations
• Optimizes in-store merchandising and brand presentation. Conduct regular inventory checks and elevate any issues to leadership as needed
• Meets regularly with leadership to conduct center business review meetings and plan strategically to deliver on defined results for sale/retail objectives
• Any other assigned administrative duties as required
• Regular and reliable attendance is an essential function of the job

Requirements

• A relationship builder with high EQ and collaboration skills that allow you to be effective at influencing a variety of stakeholders, including physicians
• A communicator, motivating health coach with exceptional clinical knowledge in the health and wellness space especially with regard to proper supplementation and in nutrition and exercise consultations
• Demonstrate a self-starter mentality with a roll of your sleeves and get things done, making tangible impacts to our collective success (nothing is beneath you)
• Relentlessly focused on optimization (entrepreneurial spirit), reaching our goals
• Familiarity with HIPAA compliance and healthcare best practices (nice to have)
• Must possess judgment, strong work ethic, professionalism, and integrity
• Understanding of basic math functions including division, multiplication, and percentages
• Punctual attendance and ensures work responsibilities are covered when absent
• Demonstrated accuracy and thoroughness in execution of assigned tasks

Qualifications

• Bachelor’s degree in Nutrition, Exercise Science, Physiology, Biochemistry, Health Science, Kinesiology or related field or equivalent experience
• CPR/AED/First Aid Certification
• American College of Sports Medicine (ACSM) Certification (preferred)
• At least five years of health-related teaching or coaching experience as a Personal Trainer, Fitness Instructor, Coach, or Nutrition Counselor
• 2+ years of client and/or patient facing sales/retail or service industry experience, with demonstrated responsibilities within administrative or operational support roles (nice to have)
• Certified Medical Assistant (CMA) certification (nice to have)
• Ability to maintain strict confidentiality regarding sensitive patient information and proprietary information
• Passionate about longevity, healthy aging, healthcare and committed to personal self-care, healthy lifestyle, and personal growth
• Must be professional, neat, and well-groomed in appearance