Performance Dining Supervisor | Full-Time | Vanderbilt University Athletics

About the role

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. The Performance Dining Supervisor oversees the daily operations of Performance Dining, ensuring exceptional guest service, efficient operations, and high-quality food and beverage offerings.

This position supervises front-of-house team members, maintains operational standards, supports inventory, and fosters a positive team environment. The Performance Dining Supervisor works closely with management to deliver an outstanding guest experience while maintaining food safety, sanitation, and company standards.

Responsibilities

• Supervise the day-to-day operations of Performance Dining, ensuring efficient and effective service.
• Lead, coach, and motivate team members, including cashiers, hostesses, food service attendants, and support staff.
• Provide exceptional customer service by resolving guest concerns promptly and professionally.
• Monitor food and beverage quality, presentation, and consistency.
• Ensure compliance with all health, safety, sanitation, and food handling regulations.
• Assist with scheduling, training, onboarding, and performance coaching of staff.
• Oversee opening, closing, and shift change procedures.
• Monitor labor costs and staffing levels to meet business demands.
• Ensure the dining hall is clean, organized, fully stocked, and visually appealing throughout each shift.
• Support the preparation and execution of catering orders or special events as needed.
• Collaborate with culinary and management teams to improve operational efficiency and guest satisfaction.
• Enforce company policies, procedures, and service standards.
• Complete daily operational reports and communicate shift updates to management.
• Perform other duties as assigned.

Requirements

• High school diploma or GED required; associate or bachelor’s degree in hospitality, business, or a related field preferred.
• 2-3 years of food and beverage or hospitality experience, with at least 1 year in a supervisory or leadership role.
• Experience in high-volume food service, café, coffee shop, or quick-service restaurant operations preferred.
• Strong leadership, organizational, and communication skills.
• Ability to lead by example and work effectively in a fast-paced environment.
• Basic computer skills and experience with point-of-sale (POS) systems.
• Knowledge of food safety and sanitation practices.
• Food Handler Certification required (or ability to obtain within required timeframe).
• Ability to stand and walk for extended periods.
• Ability to lift and carry heavy objects.
• Frequent bending, reaching, stooping, and lifting.
• Ability to work in a fast-paced environment with frequent guest interaction.

Pay

This role pays an hourly rate of $25.00-$26.00.

Benefits

• Health, Dental, and Vision Insurance
• 401(k) Savings Plan with company matching
• Paid Time Off (vacation days, sick days, and 11 holidays)